[Answerland] Tip of the Week: Referring a question

[Tamara Ottum]

Hello Answerlanders,

At times you will want to refer a question to another library or librarian. There are several options for referring questions in QuestionPoint:


  *   Shared Followup: Refer the question to the Shared Followup list.
  *   Email Partner: Email the question to someone (librarian, teacher, etc.) who does not have a QuestionPoint account.
  *   Subject Matter Expert: Refer the question to a 24/7 Coop SME.
  *   Partner (Subscription): Refer the question to another Answerland library.

I have created a document<http://answerland.org/referringquestions/> that details how to use each of these options.

Couple of notes:
*        This is not for referring to a librarian within your library who has a QuestionPoint account. For that, use the Assign option<http://www.questionpoint.org/crs/html/help/en/ask/ask_process_asgnindiv.html>.
*        You cannot include attachments with your referrals; you must send any attachments outside of QuestionPoint.
*        With Email Partner & SME referrals, you are responsible for reviewing and forwarding the referral response to the Patron.

See OCLC's document on follow-ups and referrals<http://www.oclc.org/content/dam/support/questionpoint/A_001_qp_ref_followup.pdf> for additional information.


Tamara Ottum
Answerland Coordinator
Oregon State Library
503-378-6506
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us>
answerland.org<https://answerland.org/>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20170104/712829dd/attachment.html>