[Answerland] Tip of the Week: Scripts

[Tamara Ottum]

Hello Answerlanders,

If you use a particular phrase or website often in chat or messages, you may want to create a script.

In QuestionPoint, you can create scripts<http://www.questionpoint.org/crs/html/help/en/ask/ask_process_scripts.html> both for yourself and for your institution (QP admins have this ability). QuestionPoint has a scripts clearinghouse<http://wiki.questionpoint.org/w/page/13839430/Clearinghouse%20for%20QuestionPoint%20Scripts> to get ideas.

Scripts can be used both during chat and in email/text/followup responses<http://www.questionpoint.org/crs/html/help/en/ask/ask_process_ansscripts.html>. When helping another library's patron in chat, be sure to use that library's scripts, not your own. {See attached screenshot}

I have imported statewide scripts from our old system. You can view them at Ask > Settings > Shared Scripts. If have any suggestions or comments, please let me know!

-Tamara

Tamara Ottum
Answerland Coordinator
Oregon State Library
503-378-6506
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us>
answerland.org<https://answerland.org/>

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