[Answerland] Tip of the Week: Policy pages

[Tamara Ottum]

Hello Answerlanders,

Policy pages are useful resources for quickly locating information about a patron's library during chat. Below are answers to some frequently asked questions about policy pages (see this PDF version<https://answerland.org/policypages/> for screenshots). If you have other questions, please let me know!

Q: How do I access other libraries' policy pages when I'm not actively chatting with one of their patrons?

A: If you want to take a look at policy pages outside of chat, open QuestionPoint and click on Search Policy Pages in the left menu (near the bottom).

Q: I'm chatting with a patron who entered the service via Hillsboro Public Library, but they say they are actually a Deschutes Public Library patron. How do I get to the policy page for Deschutes?

A: You can use the Group Member Policies drop-down menu on the policy page to locate policy pages of partner libraries.

Q: I found an error on a policy page. How do I report this to the library?

A: If you find an error on a policy page, click on the Policy Page Email Contact email address; a form will appear which you can use to report the issue. The QuestionPoint Quality Team will receive a copy, and followup to ensure the corrections have been made. If there is no contact listed or a form does not appear, report the issues to me.

Q: I am an Answerland liaison. What are the guidelines for creating and maintaining my library's policy page?

A: See the QuestionPoint Cooperative's Policy Page Guidelines<http://wiki.questionpoint.org/w/page/13839472/Policy%20Page%20Guidelines>.

-Tamara

Tamara Ottum, MLIS
Answerland Coordinator
State Library of Oregon | Library Support & Development Servicestamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us> | 503-378-6506 | www.oregon.gov/osl<http://www.oregon.gov/osl>

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