[Answerland] Academic libraries: Followup to 24/7 Coop training last week

Tamara Ottum tamara.ottum at state.or.us
Mon Mar 13 14:46:37 PDT 2017


AARGH, I hit "send" before completing the email. Gotta love Mondays. :) Here's the *real* version...

Hello Answerland academic librarians,

At last week's training a couple of questions came up, to which I now have answers...

Q: Are librarians expected to read and comment on student papers?

A: No, chatting librarians are NOT expected to do this during a live chat session. If we get a request like this, we should refer the patron to their librarians for followup (ex: "I can forward our conversation to your librarians so they can continue helping you").


Q: What types of questions can we expect to get? Can we see transcripts of previous sessions?

A: Below are some common question types. It's helpful to note that many academic libraries embed Qwidgets in their LMS/databases/catalog - so many questions are related to using those systems.

*        Tech help (using databases, catalog, LMS & other campus systems; logins; error messages)

*        Circulation (find/access/request books, articles, reserves, dissertations; account issues and questions)

*        General research paper/project help (ex: creating thesis, narrowing topic, keywording, finding reliable/scholarly/peer-reviewed resources, citing sources)

And here is a sample of interesting research questions:

*        i'm trying to access info on UK bond yields in 2015 but not having much luck. can you help?

*        I'm looking to obtain rights to use photos from a collection at the UCLA library for a not-for-profit film.

*        I am looking for LGBT population estimates for 2040 in the US

-Tamara

Tamara Ottum, MLIS
Answerland Coordinator
State Library of Oregon
503-378-6506
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us>
answerland.org<https://answerland.org/>


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