[Answerland] FW: Release update and scheduled maintenance for QuestionPoint

Tamara Ottum tamara.ottum at state.or.us
Tue May 2 14:46:42 PDT 2017


FYI.

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLC.ORG] On Behalf Of Haney,Tom
Sent: Tuesday, May 02, 2017 2:33 PM
To: QUESTIONPOINT-L at OCLC.ORG
Subject: [QUESTIONPOINT-L] Release update and scheduled maintenance for QuestionPoint

Last month, we rolled out a several accessibility changes designed to improve use of the service for library staff and patrons. Please take a look at the full release notes<http://www.oclc.org/support/services/questionpoint/documentation/Release_Notes_Archive.en.html> for detailed information about all the enhancements and updates about pending fixes as a result of this release.

Also, please be advised that QuestionPoint will be unavailable on Thursday, 4 May 2017, from 9:00 to 10:00 p.m. Eastern Daylight Time (US) to accommodate two bug fixes inadvertently introduced in the April release. These include:

Incorrect Reply-To address for non-delivery reports
If an institution did not have a notification email address set in Administration > Settings > Notification settings, the system automatically set the Reply-To address to that of the institution that last sent a message.

E-mail responses picked up by QuestionPoint
If a patron responds via email to a message sent through QuestionPoint by a librarian, the response is captured, but not displayed, in the QuestionPoint history.

If you have any specific questions about QuestionPoint, please contact OCLC Customer Support (U.S.) at support at oclc.org<mailto:support at oclc.org>, or 800-848-5800, or +1-614-793-8682, or click here for the QuestionPoint Support website<http://www.oclc.org/support/services/questionpoint.en.html/>.


-------------------------------------------------------------------------- This listserv is set up to reply directly to the sender of this message. To reply to the entire list, enter 'questionpoint-l at oclc.org' (without the quotes) in the TO: field of your e-mail program. -------------------------------------------------------------------------- Please do not use this list to ask support questions or report service-related issues.

QUESTIONPOINT-L is a peer-to-peer community discussion group that you may use to exchange ideas, information, knowledge, and expertise about QuestionPoint.

Additionally, QuestionPoint System alerts are posted to this listserv at the same time they are posted on the system alerts page located at http://www.oclc.org/support/systemalerts/default.asp.

For support, use the SUPPORT link located on most QP screens, or email support at oclc.org<mailto:support at oclc.org>; or you may call support between 7AM ? 9PM EST at 1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a performance issue please include the date, time and your time zone. --------------------------------------------------------------------------
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20170502/be89e63e/attachment.html>


More information about the Answerland mailing list