[Answerland] Firefox issue resolved

[Tamara Ottum]

Hi all,
I haven't heard of any issues since I sent out my below email. I contacted OCLC again, and was told "It appears to have been fixed with the Adobe updates," but they are "keeping our ears open in case there are still issues for anyone." So please don't hesitate to let me or OCLC know if problems persist or return.
-Tamara

From: Tamara Ottum
Sent: Tuesday, October 10, 2017 10:01 AM
To: 'answerland at listsmart.osl.state.or.us' <answerland at listsmart.osl.state.or.us>
Subject: Update: Firefox issues

Hi again,
Update on the Firefox issue from OCLC:

"A new version of Flash for Firefox was released today.  We believe it solves the problems."  To tell if you have the latest release, go to Alt-H > About Firefox.  Firefox should be 56.0.1.

If you continue to experience problems and have the latest release, OCLC says "It would be good to know if a librarian has the 32 bit or 64 bit version."  To tell which you have, go to Alt-H > About Firefox.

-Tamara

From: Tamara Ottum
Sent: Monday, October 2, 2017 9:39 AM
To: 'answerland at listsmart.osl.state.or.us' <answerland at listsmart.osl.state.or.us<mailto:answerland at listsmart.osl.state.or.us>>
Subject: Firefox issues
Importance: High

Answerlanders - OCLC is still working on the Firefox issue with QuestionPoint chat. If you encounter a problem, try out the solution below and let me know if it worked/didn't work. Any and all info we can provide will be useful in getting this resolved.
-Tamara

Tamara Ottum, MLIS
Answerland Coordinator
State Library of Oregon | Library Support & Development Services
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us> | 503-378-6506 | www.oregon.gov/osl<http://www.oregon.gov/osl>

From: Haney,Tom [mailto:haneyt at oclc.org]
Sent: Monday, October 2, 2017 9:36 AM
To: Tamara Ottum <TamaraOttum at oslmail.osl.state.or.us<mailto:TamaraOttum at oslmail.osl.state.or.us>>
Subject: Firefox flash protected mode

Tamara,

We are still validating the consistency of this fix.  I wanted to get it into your hands to try while we finalize.

Uncheck the protected mode box at tools > add ons > plugins > shockwave flash > options > enable protected mode

This is something that Adobe recently added or changed that is causing issues.  If you don't see the box, check to make sure you have Flash from September 12 or greater at Tools > Add-ons > Flash > more

Thanks.  Tom

--

Tom Haney

OCLC * Product Manager, Business Development

haneyt at oclc.org<mailto:haneyt at oclc.org>

T +1-614-764-6078

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