[Answerland] Chat issues

Tamara Ottum tamara.ottum at state.or.us
Mon Dec 17 14:48:05 PST 2018

Update from OCLC: "We bounced the service this afternoon, and plan to do it again tomorrow morning, 18 December, at 12:30 a.m. Eastern Time, to keep the system healthy. QuestionPoint will be unavailable for approximately 5 minutes during this maintenance procedure."

From: Tamara Ottum
Sent: Monday, December 17, 2018 11:05 AM
To: answerland at listsmart.osl.state.or.us
Subject: Chat issues
Importance: High

Hello Answerland chat librarians,

There are reports of issues with chat today, such as freezing and "session closed" errors. If you experience any troubles, please copy the URL of your session and send it to me, along with any notes. I'll report these to OCLC.


Tamara Ottum
Answerland Coordinator
State Library of Oregon | Library Support & Development Services
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us> | 503-378-6506<tel:%20(503)%20378-6506> | www.oregon.gov/library<http://www.oregon.gov/library>

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