[Answerland] FW: Release of redesigned QuestionPoint chat monitor in early 2019

Tamara Ottum tamara.ottum at state.or.us
Thu Dec 20 09:05:24 PST 2018


FYI

From: QP-247advboard [mailto:QP-247ADVBOARD-L at OCLCLISTS.ORG] On Behalf Of Thelin,Sonya
Sent: Thursday, December 20, 2018 8:49 AM
To: QP-247ADVBOARD-L at OCLCLISTS.ORG
Subject: [QP-247ADVBOARD-L] Release of redesigned QuestionPoint chat monitor in early 2019

Here's the latest news on plans to release the redesigned QuestionPoint chat monitor.  Early next year, you will see a new look for the chat monitor interface that will also move QuestionPoint off the Flash software platform.

We're completing final testing of the user experience and performance now.  This thorough testing will verify that the changes are ready for use by the entire QuestionPoint community.

Thank you to the members of OCLC's 24/7 reference team and volunteers from the community who have assisted us with this testing!

You can see the redesigned interface before its release:

  *   In mid-January: Review updated training and documentation resources on the QuestionPoint support site<https://www.oclc.org/support/services/questionpoint.en.html/>.  We'll let you know as soon as they are available.
  *   In late January/early February: Take advantage of pre-release access to the new interface. The current and redesigned interfaces will operate in parallel for at least two weeks before access to the current version ends. During this time, you can test drive the new interface and provide feedback on your experience via a brief survey.
Following your interface preview, we will retire the current Flash interface.

Watch this space
We'll share updates regularly as exact dates are confirmed for availability of updated support resources and your pre-release access to the new interface.

Thanks again for partnering with us on QuestionPoint enhancements. The upcoming enhancement was driven by feedback about future QuestionPoint enhancements in a late 2017 survey of the QuestionPoint community. We are committed to evolving the QuestionPoint user experience for library staff and users.

Your QuestionPoint team



--

Sonya Thelin

OCLC * Product Marketing Manager

6565 Kilgour Place, Dublin, Ohio USA 43017

T +1-614-764-6244

[Image removed by sender. OCLC]<http://www.oclc.org/home.en.html?cmpid=emailsig_logo>

OCLC.org<http://www.oclc.org/home.en.html?cmpid=emailsig_link> * Blog<http://www.oclc.org/blog/main/?cmpid=emailsig_blog> * Facebook<http://www.facebook.com/pages/OCLC/20530435726> * Twitter<http://twitter.com/oclc> * YouTube<http://www.youtube.com/OCLCvideo>



********************************************************************

This message was posted through the OCLC list server. If you wish to change your subscription, please send a message to the Listserv service at: listserv at oclclists.org<mailto:listserv at oclclists.org> (NOTE that this is NOT the QP-247ADVBOARD-L list address) with one of the following in the body of the message:

"unsubscribe QP-247ADVBOARD-L" to unsubscribe; "set QP-247ADVBOARD-L digest" to receive QP-247ADVBOARD-L in digest form; "set QP-247ADVBOARD-L nomail" to set your options to no mail; "set QP-247ADVBOARD-L mail" to restart your mail. You may also subscribe or unsubscribe to other OCLC mailing lists at https://www.oclc.org/forms/internet-subscription.en.html. To contact the list owners directly please send your message to QP-247ADVBOARD-L-request at OCLCLISTS.ORG<mailto:QP-247ADVBOARD-L-request at OCLCLISTS.ORG>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://listsmart.osl.state.or.us/pipermail/answerland/attachments/20181220/7dd2d38c/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 431 bytes
Desc: image001.jpg
URL: <http://listsmart.osl.state.or.us/pipermail/answerland/attachments/20181220/7dd2d38c/attachment.jpg>


More information about the Answerland mailing list