[Answerland] QuestionPoint community webinar: Mitigating microaggressions in virtual reference

[Tamara Ottum]

Good morning Answerlanders,
See below for info on an upcoming webinar to help you "both recognize microaggressions and to minimize them to enhance service excellence." One of the presenters is Marie Radford (a VR guru).
-Tamara

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLCLISTS.ORG] On Behalf Of Thelin,Sonya
Sent: Monday, January 29, 2018 4:46 AM
To: QUESTIONPOINT-L at OCLCLISTS.ORG
Subject: [QUESTIONPOINT-L] QuestionPoint community webinar: Mitigating microaggressions in virtual reference

Plan to join an OCLC webinar on February 21 to learn more about managing microaggressions in virtual reference interactions.

Microaggressions are intentional or non-intentional verbal, behavioral, and environmental indignities toward marginalized individuals. These subtle, nuanced aggressions are difficult to detect and address, especially in virtual environments.

This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service sessions (drawn from 2006, 2010, and 2016). In this time of heightened online conflict, attendees will be provided with research-based examples and guidelines to help them to both recognize microaggressions and to minimize them to enhance service excellence.

Presenters for this program

*       Marie Radford, Ph.D. Professor and Director, Ph.D. Program, Communication, Information and Library Studies, Rutgers University

*       Lynn Silipigni Connaway, Senior Research Scientist, OCLC

Webinar details:
Title: Mitigating microaggressions in virtual reference
Date: February 21, 2018
Time: 2:30 - 3:00 pm Eastern Standard Time, US
Register<https://oclc.webex.com/oclc/onstage/g.php?MTID=ed28e3c775ac76fd2c3d64b903d421a75>

--

Sonya Thelin

OCLC * Product Marketing Manager

6565 Kilgour Place, Dublin, Ohio USA 43017

T +1-614-764-6244

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