[Answerland] FW: Update on QuestionPoint access via Flash software platform

[Tamara Ottum]

See below, FYI. Main points: they are still working on enhancements to the updated interface, and don't plan to disable the old one until late March. Let me know if you have questions.
-Tamara
________________________________
From: For discussion of the QuestionPoint service [QUESTIONPOINT-L at OCLCLISTS.ORG] on behalf of Thelin,Sonya [thelins at OCLC.ORG]
Sent: Wednesday, February 27, 2019 2:13 PM
To: QUESTIONPOINT-L at OCLCLISTS.ORG
Subject: [QUESTIONPOINT-L] Update on QuestionPoint access via Flash software platform

Thank you for the tremendous response to our request for feedback on QuestionPoint’s redesigned librarian chat interface. Your contributions helped us confirm the interface changes we want to have in place before we disable access to the Flash software platform.

In response to your comments, the following enhancements and fixes are planned:

  *   Sorting tables
  *   Ability to expand the size of the chat window
  *   Faster loading of librarian table
  *   Fixes to highlighting text and the jumpiness of the chat monitor.

We’re continuing to assess several other possible changes and will share an update on the final list of additional enhancements once they have been confirmed.

When will Flash go away?
Our current plan is to disable use of the Flash interface no sooner than late March. This gives us time to implement the changes listed above.

We’ll provide an update with the exact date for the end of access to the Flash software platform once testing of all functionality is complete.


In case you missed it ---
On February 15, Senior Product Manager Kristin Ewig provided a virtual introduction to the redesigned chat monitor. View the recording<https://vimeo.com/317537630/f63cf7da77>

The PowerPoint presentation from this program is also available for your reference. Access the PowerPoint<https://www.oclc.org/content/dam/oclc/events/2019/QuestionPoint/QuestionPointChatMonitor_15Feb2019.pdf>

We value your feedback
Thank you for letting us know what you think of the new interface using the feedback form at https://oc.lc/qpchat. Please send questions about the feedback form to Carolyn Morgan, OCLC User Experience Researcher (morganc at oclc.org<mailto:morganc at oclc.org>).

Reporting functional issues or errors?
To report QuestionPoint performance issues, please continue to report them to OCLC Support support at oclc.org<mailto:support at oclc.org>.

Your QuestionPoint team



********************************************************************

This message was posted through the OCLC list server. If you wish to change your subscription, please send a message to the Listserv service at: listserv at oclclists.org<mailto:listserv at oclclists.org> (NOTE that this is NOT the QUESTIONPOINT-L list address) with one of the following in the body of the message:

"unsubscribe QUESTIONPOINT-L" to unsubscribe; "set QUESTIONPOINT-L digest" to receive QUESTIONPOINT-L in digest form; "set QUESTIONPOINT-L nomail" to set your options to no mail; "set QUESTIONPOINT-L mail" to restart your mail. You may also subscribe or unsubscribe to other OCLC mailing lists at https://www.oclc.org/forms/internet-subscription.en.html. To contact the list owners directly please send your message to QUESTIONPOINT-L-request at OCLCLISTS.ORG<mailto:QUESTIONPOINT-L-request at OCLCLISTS.ORG>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/answerland/attachments/20190227/6fa24f61/attachment.html>