[Answerland] FW: QuestionPoint changes planned for March 26

Tamara Ottum tamara.ottum at state.or.us
Tue Mar 26 08:16:42 PDT 2019


FYI

From: For discussion of the QuestionPoint service [mailto:QUESTIONPOINT-L at OCLCLISTS.ORG] On Behalf Of Thelin,Sonya
Sent: Tuesday, March 26, 2019 4:48 AM
To: QUESTIONPOINT-L at OCLCLISTS.ORG
Subject: [QUESTIONPOINT-L] QuestionPoint changes planned for March 26

Three additional changes will be made to QuestionPoint on Tuesday, March 26 at 10:00 p.m. Eastern Daylight Time (New York, GMT-04:00).

1.     Choose from thirty emojis in chat
This release will let you choose from a set of thirty familiar emojis for addition to your chat conversations.

[cid:image003.jpg at 01D4E3AC.4D5C1F30]

NOTE:  Emojis will display in black and white for librarians and patrons using Chrome or Internet Explorer with Windows 7.

2.     Sort chat table columns
You will be able to sort columns within the "Active" and "Librarians" chat table in ascending and descending order.

3.     Display total count on "All" tab
Those who currently have access to view the "All" tab will see a total count of active chats.

[cid:image004.jpg at 01D4E3AC.4D5C1F30]

QuestionPoint will remain available with no downtime during this release.

We will soon have an update on the exact date on which access to the Flash software platform will end.

See an introduction to the redesigned chat monitor
On February 15, Senior Product Manager Kristin Ewig provided a virtual introduction to the redesigned chat monitor. View the recording<https://vimeo.com/317537630/f63cf7da77>.   Access the PowerPoint<https://www.oclc.org/content/dam/oclc/events/2019/QuestionPoint/QuestionPointChatMonitor_15Feb2019.pdf>.

Please continue to contact OCLC Support support at oclc.org<mailto:support at oclc.org> for assistance with QuestionPoint.


Your QuestionPoint Team




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