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<p class="MsoNormal">FYI<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> QP-247advboard [mailto:QP-247ADVBOARD-L@OCLCLISTS.ORG]
<b>On Behalf Of </b>Thelin,Sonya<br>
<b>Sent:</b> Thursday, December 20, 2018 8:49 AM<br>
<b>To:</b> QP-247ADVBOARD-L@OCLCLISTS.ORG<br>
<b>Subject:</b> [QP-247ADVBOARD-L] Release of redesigned QuestionPoint chat monitor in early 2019<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Here’s the latest news on plans to release the redesigned QuestionPoint chat monitor. Early next year, you will see a new look for the chat monitor
interface that will also move QuestionPoint off the Flash software platform. <o:p>
</o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We’re completing final testing of the user experience and performance now. This thorough testing will verify that the changes are ready for use by
the entire QuestionPoint community.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thank you</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">
<b>to the members of OCLC’s 24/7 reference team and volunteers from the community who have assisted us with this testing!<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">You can see the redesigned interface before its release:<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormalCxSpMiddle" style="margin-bottom:8.0pt;mso-add-space:auto;line-height:105%;mso-list:l1 level1 lfo3">
<b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">In mid-January: Review updated training and documentation resources
</span></b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">on the
<a href="https://www.oclc.org/support/services/questionpoint.en.html/">QuestionPoint support site</a><b>.
</b>We’ll let you know as soon as they are available.<o:p></o:p></span></li><li class="MsoNormalCxSpMiddle" style="margin-bottom:8.0pt;mso-add-space:auto;line-height:105%;mso-list:l1 level1 lfo3">
<b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">In late January/early February: Take advantage of pre-release access to the new interface.
</span></b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif">The current and redesigned interfaces will operate in parallel for at least two weeks before access to the current version ends.<b>
</b>During this time, you can test drive the new interface and provide feedback on your experience via a brief survey.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Following your interface preview, we will retire the current Flash interface.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Watch this space
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">We’ll share updates regularly as exact dates are confirmed for availability of updated support resources and your pre-release access to the new interface.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thanks again for partnering with us on QuestionPoint enhancements. The upcoming enhancement was driven by feedback about future QuestionPoint enhancements in a late 2017 survey
of the QuestionPoint community. We are committed to evolving the QuestionPoint user experience for library staff and users.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Your QuestionPoint team<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">--
</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#333F48">Sonya Thelin</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">OCLC</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> · Product Marketing Manager</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">6565 Kilgour Place, Dublin, Ohio USA 43017</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48">T</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333F48"> +1-614-764-6244
</span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_logo"><span style="color:blue;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="118" height="42" id="_x0000_i1025" src="cid:image001.jpg@01D49843.243CEB70" alt="Image removed by sender. OCLC"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.oclc.org/home.en.html?cmpid=emailsig_link"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">OCLC.org</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
<b>·</b> </span><a href="http://www.oclc.org/blog/main/?cmpid=emailsig_blog"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">Blog</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
<b>·</b> </span><a href="http://www.facebook.com/pages/OCLC/20530435726"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">Facebook</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
<b>·</b> </span><a href="http://twitter.com/oclc"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">Twitter</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5">
<b>·</b> </span><a href="http://www.youtube.com/OCLCvideo"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#2178B5;text-decoration:none">YouTube</span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">********************************************************************
<o:p></o:p></span></p>
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