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<p class="MsoTitle"><a href="https://answerland.org/category/answerland-goings-on/">Answerland Goings-On</a>
<o:p></o:p></p>
<p class="MsoSubtitle">December 2019<o:p></o:p></p>
<p class="MsoNormal"><i><span style="color:black">If you have questions or news to share, let me know! -Tamara</span></i><b><span style="color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Software migration</span></b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Answerland’s current software, QuestionPoint, was sold to Springshare in May 2019. We will be moving to the new LibAnswers platform by May 29, 2020. The Answerland Coordinator is working with Springshare
and the partner library liaisons on a migration plan. More details to come! In the meantime, to learn more about the new software review
</span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbuzz.springshare.com%2Fqp-migration%2Fwebinar-2019-08-16&data=02%7C01%7Csenior%40up.edu%7Cc153c417d5a4438f040908d76f7325a1%7Cea8f3949231c40b6a33f56873af96f87%7C0%7C0%7C637100412658205130&sdata=RemW8je9HmWM06MXw1A380oQxXWDnUlLshhMVAgUY4w%3D&reserved=0">this
webinar on the software</a></span></span><span style="font-size:12.0pt;color:black"> and
</span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbuzz.springshare.com%2Fqp-migration%2Fblog%2FSign-Up-for-LibAnswers-Cooperative-Training-Sessions&data=02%7C01%7Csenior%40up.edu%7Cc153c417d5a4438f040908d76f7325a1%7Cea8f3949231c40b6a33f56873af96f87%7C0%7C0%7C637100412658205130&sdata=9lFaNdRjEwtUwMvdpNb8H%2BCeGK2Tkc4pwWobPAYHXJk%3D&reserved=0">sign
up for upcoming Cooperative training sessions</a></span></span><span style="font-size:12.0pt;color:black">.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Annual Report<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">The </span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://answerlandblog.files.wordpress.com/2019/11/answerlandannualreportfy19.pdf">FY19 Annual Report</a></span></span><span style="font-size:12.0pt;color:black">
has been published! Take a look to see a summary of last year’s activities, usage, and staffing.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Quality Team in Action<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">The </span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://answerland.org/about-us/quality-team/">Answerland Quality Team</a></span></span><span style="font-size:12.0pt;color:black">
updated the </span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://libguides.osl.state.or.us/answerland/bestpractices">Best Practices for Quality in Chat Reference</a></span></span><span style="font-size:12.0pt;color:black"> last
year, and had the opportunity to present them at the </span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://sites.google.com/view/navrconference/">North American Virtual Reference Conference</a></span></span><span style="font-size:12.0pt;color:black">
(watch a </span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://drive.google.com/file/d/1vmrS2OcWYnmbiR36jcqrdNmB7s9ll8Ob/view">recording</a></span></span><span style="font-size:12.0pt;color:black">) and
</span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="https://answerland.org/news-events/summit/">Oregon Reference Summit</a></span></span><span style="font-size:12.0pt;color:black"> (view their
</span><span class="MsoHyperlink"><span style="font-size:12.0pt"><a href="http://nwcentral.org/wp-content/uploads/2019/07/Chat-easy-improvements-to-Answerland-resources-for-librarians-Presentation-Ref-Summit-2019.pdf">slides</a></span></span><span style="font-size:12.0pt;color:black">).
Way to go!<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Patrons Chat Back</span></b><b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Recent comments from our survey…<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">They were very helpful in finding alternative ways of looking up my research topic to get the results I need<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">Thank you for providing this service. It was very satisfying to have someone to talk to when I was frustrated with not being able to receive the immediate service I needed.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">I am a current college student and found out about this service from my professor. I used it once before, but did not have the best experience so was hesitant to use again. But my professor suggested
I try. I can honestly say that even though there was a bit of a wait, which I completely understand, the research Librarian that helped me this evening was fantastic. She helped in so many ways to find me amazing information! I will definitely come back!<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">I was looking for citation help, and using this system was much faster and more understandable than a generic google search.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">Wow, I just discovered a gold mine of resources... thank ya'll!<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">It was great to have access to help on a Sunday! Very easy to communicate and describe what I needed help with. Thank you so much for this service. It is invaluable when writing copious amounts
of papers.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">I received a clear answer to my question quickly and the librarian who helped me was very kind.<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">I'm very grateful of an online librarian. I haven't been to school in a few years. Currently in grad school and happy I can get assistance on articles or literature I am researching for a final
project. I am even learning how to search for use EBSCO and other searching engines to research<o:p></o:p></span></i></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:21.0pt;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt">This is so useful thank you to all librarians who participate!!<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="https://answerland.org/"><span style="color:#1F4E79">answerland.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">|
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="tel:%20(503)%20378-6506"><span style="color:#1F4E79">503-378-6506</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">
| </span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/library"><span style="color:#1F4E79">www.oregon.gov/library</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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