[DAS_Centralized_PERS_Services_Team] FW: PERS Tier Two Member Annual Statements Balance Printing Error

[TOBIASSON Shauna M * DAS]

FYI-

From: Pers_employer_email_contacts [mailto:pers_employer_email_contacts-bounces at listsmart.osl.state.or.us] On Behalf Of Alison Burman
Sent: Wednesday, May 30, 2018 9:35 AM
To: pers_employer_email_contacts at listsmart.osl.state.or.us
Subject: [Pers_employer_email_contacts] PERS Tier Two Member Annual Statements Balance Printing Error

Dear PERS Employers,

We wanted to make sure you were aware of a printing error which caused some Tier Two Member Annual Statements to display incorrect 2017 Tier Two account balance information.

PERS is mailing corrected statements to all impacted members.

We also sent the following message to 7,400 of these Tier Two members that have an email address on file with PERS through GovDelivery<https://content.govdelivery.com/accounts/ORPERS/bulletins/1f22cf2>. We wanted you to be aware in case you or your staff have any questions.

Thank you,

PERS Employer Service Center

Printing error on some Tier Two Member Annual Statements
A printing error caused Tier Two account balance information to display incorrectly on some 2017 Tier Two Member Annual Statements. PERS is mailing corrected statements to all impacted members. You can also view your correct Tier Two account balance information on Online Member Services<https://orion.pers.state.or.us/SelfService/viewPage?component=/loginForm.jsp&mode=MBR>.
Please be assured that member account balances on the PERS system are correct.
The printing error impacted only some members' statements, displaying either an extra, misplaced digit or completely dropping information from certain Tier Two account balance fields. The error occurred where dollar amounts ended in $.00 or $.X0. Correct statements should all have two digits after the decimal point in all fields.
The most obvious error was with balances that ended in $.00, which caused the entire thousands' digits to be removed: e.g., if a correct balance was $10,939.00, the incorrect statement displayed $939 with no decimal point. A more minor error impacted some members, incorrectly duplicating digits: e.g., 2017 earnings of $1,385.90 may have been displayed as $1,3855.9.
You do not need to take any action as a result of this error. If you do need assistance or have questions, please contact<http://www.oregon.gov/pers/Pages/Contact-Us.aspx> PERS Member Services via phone or email. PERS has an FAQ<http://www.oregon.gov/pers/MEM/Pages/2017-Member-Annual-Statement-FAQs.aspx> and other resources about Member Annual Statements online. You can also view the previous informational GovDelivery email<https://content.govdelivery.com/accounts/ORPERS/bulletins/1ebf0ac> PERS sent about Member Annual Statements.
Thank you for your patience as we experience increased call and email volume due to Member Annual Statements.
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