[ELPA] ELPA Speaking freezing with some Mac OS 10.4 and OS 10.5 computers

[WHITE Cari]

Date:  February 9, 2010

Subject:  ELPA Speaking freezing with some Mac OS 10.4 and OS 10.5 computers

Some students working in the Mac OS 10.4 and Mac OS 10.5 operating systems have had computers that cease to respond (freeze) while taking the ELPA Speaking assessment.  When this happens students can resume testing by restarting their computer or moving to another computer.  This situation only impacts some Macintosh computers.  One impacted district with both PCs and Macs has reported that the ELPA Speaking assessment is being completed on PCs while Macs are being used successfully for the ELPA Reading/Writing/Listening assessment.

American Institutes for Research is working in collaboration with ODE and impacted districts to correct this problem as quickly as possible.  Currently, AIR and its partner districts are unable to replicate the issue on their computers and are working to simulate the issue by configuring additional computers similar to the affected computers and also borrowing computers from districts as necessary.  It is believed that the issue is isolated to the software on the server and will not require additional action by school districts to resolve.

Districts that encounter this issue should report it to the AIR Help Desk at 1-866-509-6257.
Helpdesk support is available throughout Oregon's testing window, 7 a.m. to 5 p.m. (PST)


Cari White
Oregon Department of Education
Assessment and Information Services
503-947-5821

Messages to & from this e-mail address may be made available to the public under Oregon law.



**********************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the sender immediately and delete the communication and any attachments.

This footnote also confirms that this email message has been swept by
MIMEsweeper for the presence of computer viruses.
**********************************************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/elpa/attachments/20100209/fac9dd89/attachment.html>
-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: ATT00001.txt
URL: <https://omls.oregon.gov/pipermail/elpa/attachments/20100209/fac9dd89/attachment.txt>