From: Shannon Lichty [mailto:slichty@overdrive.com]
Sent: Wednesday, February 03, 2010 6:57 AM
To: Feinman, Todd; Heidi Nowak; Jenny Berg; Grant, Sharon; SSomerville@cityofsalem.net
Cc: Ann Harrison; Laura Crowe
Subject: FW: PATRON ASSISTANCE Training from OverDrive - You're Invited! (Oregon)

 

Mark your calendar!  OverDrive training for Oregon Digital Library Consortium.

OverDrive’s Training Team invites you to learn more about your download service from OverDrive.  A class has been scheduled for your group, and the details are outlined below.  Our expert trainers will answer your questions and provide tips and tricks to help make the most of your ‘Virtual Branch’. 

Please plan to attend!

CONFERENCE DETAILS

The following course is scheduled.  It will be hosted conveniently via web conference.

Patron Assistance: Become an OverDrive Download Library Specialist

Monday, March 8th at 12:30 PM PST.  Access Code:  5736009.

Description:  We'll help take your understanding of OverDrive download media to the next level so you can share your knowledge through support and training. We'll review frequently asked questions, support tips, and online help resources.

Duration:  1 hour.

Who should attend:  Project Coordinators; Technical Support, Community Outreach, Training, and Public Service Staff.

Please SAVE this email.  It includes complete instructions for attending the conference.  No further registration is needed.  If you have any questions, please contact:

Shannon Lichty

slichty@overdrive.com

See what other courses OverDrive offers, download presentations, and take a Guided Tour:  http://www.overdrive.com/products/dlr/training.asp.

______________________________________________________________________

CONFERENCE SETUP:  Please complete all steps below.

The training will be conducted using ReadyTalk, which uses online web sharing and telephone conferencing.

 

Step 1:  Conference testing and setup (at least one day prior to conference)

       

  1. Java install:  Java is required for this conference.  Please confirm you have the latest version of Java installed on the computer(s) you plan to use:  http://www.java.com/en/download/index.jsp.
  1. Test Connection:  Please test your connection prior to the conference here:  www.readytalk.com.  Locate the 'Join a Meeting' box, and click 'Test your Computer'.  A dialogue box will be displayed.  If your computer is setup properly for the conference, you’ll see two green dots.  If not, two red dots will be displayed with instructions for the Java install.
  1. Screen resolution:  The conference is best viewed using a screen resolution of 1024x768.
  1. Internet connection:  OverDrive recommends using a hard line Internet connection rather than a wireless connection.
  1. Audio connection:      
    A) A speaker phone is recommended for the audio conference. 
    B) If your location wishes to attend but cannot dial in due to limited phone lines, please contact your OverDrive Project Manager for additional information. 
    C) ReadyTalk allows up to 96 locations to call in to each training.
  1. Location:  For the benefit of others on the call, please choose a quiet location for your training.

Step 2:  Web Conference Login

       

  1. Make a note of the ReadyTalk access code listed in this email for the date and time you are attending (from 'Conference Details').
  1. Login to the conference 10-15 minutes before the training is due to start.
  1. Open Internet Explorer and go to:  www.readytalk.com.
  1. Locate the 'Join a Meeting' box.  Enter your access code.
  1. Next, Ready Talk will display the 'Participant Registration' screen.  Please enter your information as prompted, and our staff will send follow-up information after the call.

Step 3:  Audio Conference Login (required for audio)

  1. Make a note of the ReadyTalk access code listed in this email for the date and time you are attending (from 'Conference Details').
  1. Dial the appropriate number from your touch-tone phone. 

        Participants within US / Canada:  1.866.740.1260

Other participants outside North America:  Look up the International Toll-Free number for your location at http://www.readytalk.com/support.   To complete the look-up, enter your ReadyTalk access code.

3.      When prompted by the audio conference, enter your ReadyTalk access code.