[kids-lib] FYI: Upstart/Highsmith experiencing phone problems today 3/19

Tue Mar 19 11:21:08 PDT 2013

Hi! I was just informed that Upstart/Highsmith is experiencing phone and fax problems today (3/19/2013). Their website is working fine for placing online orders. Please be patient, they are working on fixing the problem.

Katie Anderson, Library Development Services

* Youth Services Consultant * Oregon Center for the Book Coordinator *

Oregon State Library, 250 Winter St. NE, Salem, OR 97301

katie.anderson at state.or.us, 503-378-2528

-----Original Message-----
From: Karen Day [mailto:karen.day at cslpreads.org]
Sent: Tuesday, March 19, 2013 10:54 AM
To: statereps at cslpreads.org
Subject: Upstart/Highsmith experiencing phone problems

Dear CSLP State Representatives

Please send out a message to your libraries to let them know that Upstart/Highsmith is experiencing long distance phone and fax problems today.  The carrier is working on the issue.

The on-line orders are working fine.

Please advise your libraries to be patient if calling or faxing.  We will send out a message as soon as the problem is fixed.

Thank you for your patience!

Karen

--

Karen M. Day

Director of Administrative Services

Collaborative Summer Library Program

953 Sixth Place SE, Mason City, IA 50401-5261 karen.day at cslpreads.org<mailto:karen.day at cslpreads.org>

(641) 423-0005 - voice

(641) 424-5120 - fax

(866) 657-8556 - toll free

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