[Libs-Or] Watch out
bradbakercs at sbcglobal.net
Tue Dec 2 11:42:40 PST 2003
I think it is important to let anyone who might come across this thread that there is some false information left about our company, Compustar Systems. An order was placed by Ms. Nanette Lockwood, an employee of Siletz Public Library in early July for four Lexmark toner cartridges. The order had nothing to do with the Gates computer, it is not manufactured by gates, simply supplied to the library by Gates. Gates has not and I assume would not give us any information pertaining to the printer at any Library. At the time of the order, there was a concern that four toner would be too many for such a small library and Ms. Lockwood stated that it would not. She then stated she was authorized to make purchases for the library and requested us to ship the product on her authorization to the library which we did right away.
A few weeks after the merchandise had arrived, we did receive a call from Ms. Conklin stating that she needed to return the merchandise due to the fact that they did not have enough money in the budget to pay for the product. When I returned her call, later in the day, she stated that Ms. Lockwood could not have ordered the product and was extremely rude. I allowed her to return the product and even waived the restocking fee that would normally be associated with a return.
Not long after that we did receive notice from the Oregon Attorney General that we sent something without authorization, had tried to overcharge her, and wanted a refund for her shipping charges. We again received authorization from Ms. Lockwood and the product we sent is a high yield product and cannot be compared to the items sold by local office supply stores unless comparing the same yield. We are not being reimbursed for our shipping charges to Ms. Lockwood, nor did we charge the restocking fee which we had to pay to our supplier so at this point we obviously cannot give a refund the shipping charges for a customer based error.
I would offer to anyone on this list that if comparing similar product that Compustar Systems will match any price you can pay elsewhere for any printers you might have by 10%. I want to understand that Compustar Systems would never overcharge any company, nor would we ever send any product without authorization.
Director of Customer Relations
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