[Libs-Or] Watch out

[Diedre Conkling]

I am not going to argue this here because the argument 
will show up if a Google search is done.

I am glad that the company found a way to also get their 
views on the list so that they can also show up in a 
Google search, which I think is basically what they 
wanted.

We are not in agreement about what was said, done, etc. 
and so that is where it stands.


Diedre Conkling

    Lincoln County Library District
    P.O. Box 2027, Newport, OR  97365
    Phone & Fax:  (541) 265-3066
    Work:  diedre at mail.crsn.lib.or.us
    Home:  diedrec at charter.net





On Tue, 2 Dec 2003 13:42:40 -0600
  "Brad Baker" <bradbakercs at sbcglobal.net> wrote:
>I think it is important to let anyone who might come 
>across this thread that there is some false information 
>left about our company, Compustar Systems.  An order was 
>placed by Ms. Nanette Lockwood, an employee of Siletz 
>Public Library in early July for four Lexmark toner 
>cartridges.  The order had nothing to do with the Gates 
>computer, it is not manufactured by gates, simply 
>supplied to the library by Gates.  Gates has not and I 
>assume would not give us any information pertaining to 
>the printer at any Library.  At the time of the order, 
>there was a concern that four toner would be too many for 
>such a small library and Ms. Lockwood stated that it 
>would not.  She then stated she was authorized to make 
>purchases for the library and requested us to ship the 
>product on her authorization to the library which we did 
>right away.  
>
>A few weeks after the merchandise had arrived, we did 
>receive a call from Ms. Conklin stating that she needed 
>to return the merchandise due to the fact that they did 
>not have enough money in the budget to pay for the 
>product.  When I returned her call, later in the day, she 
>stated that Ms. Lockwood could not have ordered the 
>product and was extremely rude.  I allowed her to return 
>the product and even waived the restocking fee that would 
>normally be associated with a return.  
>
>Not long after that we did receive notice from the Oregon 
>Attorney General that we sent something without 
>authorization, had tried to overcharge her, and wanted a 
>refund for her shipping charges.  We again received 
>authorization from Ms. Lockwood and the product we sent 
>is a high yield product and cannot be compared to the 
>items sold by local office supply stores unless comparing 
>the same yield.  We are not being reimbursed for our 
>shipping charges to Ms. Lockwood, nor did we charge the 
>restocking fee which we had to pay to our supplier so at 
>this point we obviously cannot give a refund the shipping 
>charges for a customer based error.  
>
>I would offer to anyone on this list that if comparing 
>similar product that Compustar Systems will match any 
>price you can pay elsewhere for any printers you might 
>have by 10%.  I want to understand that Compustar Systems 
>would never overcharge any company, nor would we ever 
>send any product without authorization.  
>
>Thank you,
>Brad Baker
>Director of Customer Relations