[Libs-Or] Watch out

[wyma at newportlibrary.org]

I had an offer from them 2-3 weeks ago by phone.  Although they
offered more, I accepted only two cartridges.  They knocked their
price down several times in discussion with me.  The cartridges were
leaking when they arrived.  I called them back and asked them to pick
them up and said I wanted no replacements, had decided not to do
business with them.  Before they picked up the leaky cartridges, we
received two replacements.  I called again and told them we were
returning the good cartridges with the bad.  They had them picked up
by UPS and we have not heard from them again. 

So, maybe Gates computers are the deal.

Wyma

 


>
>---- Original Message ----
>From: diedrec at charter.net
>To: libs-or at webhost.osl.state.or.us
>Subject: RE: [Libs-Or] Watch out
>Date: Thu, 31 Jul 2003 21:41:00 -0400
>
>>I have spent part of today dealing with a company that I 
>>think is pretty sleezy.  And yes, I mailed a complaint 
>>form with lots of documentation to the Oregon Department 
>>of Justice.
>>
>>My concern is that others may also have had to deal with 
>>this company.  I am wondering if they are hitting 
>>libraries that received a printer with their Gates Grant. 
>> 
>>
>>
>>CompuStar Systems tried to send 4 toner cartridges for the 
>>HP 4100 (Gates Grant printer) to a very small library. 
>> This library won't even come close to using up a 
>>cartridge of toner a year, let alone need 4 cartridges any 
>>time soon.
>>
>>The company wanted to charge the library $1,247.00 for the 
>>cartridges and shipping and handling.  The library has a 
>>yearly supply budget of $600.00.  I checked to see how 
>>much this toner would cost if purchased elsewhere. Here is 
>>the breakdown: CompuStar = $298.00, Hewlett-Packard = 
>>$98.99, Staples = $88.99. Shipping and handling charges: 
>>CompuStar = $55.00, Hewlett-Packard = $0.00, Staples = 
>>$0.00.
>>
>>Anyway, I just thought I would send out this warning.
>>
>>
>>
>>
>>
>>
>>Diedre Conkling
>>
>>    Lincoln County Library District
>>    P.O. Box 2027, Newport, OR  97365
>>    Phone & Fax:  (541) 265-3066
>>    Work:  diedre at mail.crsn.lib.or.us
>>    Home:  diedrec at charter.net
>>_______________________________________________
>>Libs-Or mailing list
>>Libs-Or at webhost.osl.state.or.us
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>>Hosted by the Oregon State Library
>>