[Libs-Or] Fw: "Dealing with Difficult People" Teleconference January 21

[Sheila Afnan-Manns]

----- Original Message ----- 
From: "Sheila Afnan-Manns" <afnanman at pdx.edu>
To: <libs-or-request at webhost.osl.state.or.us>
Sent: Monday, January 03, 2005 4:14 PM
Subject: "Dealing with Difficult People" Teleconference January 21


> 2005 College of DuPage Souring to Excellence Teleconference Series . . .
>
> "Dealing with Difficult People"
>
> Friday, January 21, 2005
> 9:00 - 11:00 AM Pacific Time
>
> In the Age of Information, people have come to expect results immediately!
> Perennial favorite, Debra Wilcox Johnson provides some practical advice on
> how to deal with impatient and frustrated patrons.  For more information
on
> this broadcast, please visit http://www.dupage.edu/COD/index.php?id=11.
>
> The Soaring to Excellence teleconference series is available by streaming
> video on the Web from the College of DuPage, as well as by satellite
> downlink at specific host sites. To find a host site near you, please
visit
> http://www.bcr.org/training/teleconferences/oregon/soaring.html.  If you
> wish to watch the program from your computer, please complete BCR's online
> form at:
http://www.bcr.org/training/teleconferences/register-webcast.html.
>
> The State Library and Bibliographical Center for Research (BCR) with
support
> from the Portland Area Library System (PORTALS - www.portals.org) is
> sponsoring several satellite teleconferences for Oregon library staff this
> winter and spring to be broadcast by the College of DuPage.  The
> teleconference series is funded by LSTA and free to Oregon libraries.
> Likewise, any library may register to downlink the satellite sessions.
For
> more information, see BCR's Website at
> http://www.bcr.org/training/teleconferences/, or contact BCR's Sharon
> Hoffhines at shoffhin at bcr.org (303) 751-6277 or (800) 397-1552.
>
> Sheila Afnan-Manns, MS, MLIS
> Director
> Portland Area Library System (PORTALS)
> PO Box 1151
> Portland, OR   97207-1151
> (503) 725-5992, phone
> (503) 725-4524, fax
>