[Libs-Or] "Dealing with Difficult People" TeleconferenceJanuary 21

[Sheila Afnan-Manns]

2005 College of DuPage Soaring to Excellence Teleconference Series . . .

"Dealing with Difficult People"
Friday, January 21, 2005
9:00 - 11:00 AM Pacific Time

In the Age of Information, people have come to expect results immediately!
Perennial favorite, Debra Wilcox Johnson provides some practical advice on
how to deal with impatient and frustrated patrons.  For more information on
this broadcast, please visit http://www.dupage.edu/COD/index.php?id=11.

The Soaring to Excellence teleconference series is available by streaming
video on the Web from the College of DuPage, as well as by satellite
downlink at specific host sites. To find a host site near you, please visit
http://www.bcr.org/training/teleconferences/oregon/soaring.html.  If you
wish to watch the program from your computer, please complete BCR's online
form at: http://www.bcr.org/training/teleconferences/register-webcast.html.

The State Library and Bibliographical Center for Research (BCR) with support
from the Portland Area Library System (PORTALS - www.portals.org) is
sponsoring several satellite teleconferences for Oregon library staff this
winter and spring to be broadcast by the College of DuPage.  The
teleconference series is funded by LSTA and free to Oregon libraries.
Likewise, any library may register to downlink the satellite sessions. For
more information, see BCR's Website at
http://www.bcr.org/training/teleconferences/, or contact BCR's Sharon
Hoffhines at shoffhin at bcr.org (303) 751-6277 or (800) 397-1552.


Sheila Afnan-Manns, MS, MLIS
Director
Portland Area Library System (PORTALS)
PO Box 1151
Portland, OR   97207-1151
(503) 725-5992, phone
(503) 725-4524, fax