[Libs-Or] PORTALS workshops: Registration now available

[Sheila Afnan-Manns]

Please visit www.portals.org to register for the following workshops:

Consumer Health Classes for Public Libraries with Gail Kouame
March 14 and 28, 2005, Portland State University
The National Network of Libraries of Medicine (NN/LM) is pleased to announce
four new Consumer Health Workshops for public librarians. These workshops
are designed to assist public librarians with the growing demand for
consumer health information. These classes are brought to you by the NN/LM
and have also been approved for Medical Library Association Continuing
Education (CE) contact hours.

Grace Under Fire: Difficult Behaviors, Appropriate Responses with Sara
Behrman
May 20, 2005, 2:00 - 4:00 PM, US Bank Room, Multnomah County Library
For some bizarre reason, the public's perception of library work hasn't
changed much since the days when a monk silently copied manuscripts by hand,
while humming Gregorian chants! Someone will invariable say, "Wow! You lucky
dog! You get to work someplace quiet and even get paid to read books!"
Outsiders are unaware of the fact that this work-- in libraries of all types
and sizes, both rural & urban-often leaves library staff vulnerable to
difficult and inappropriate behaviors by "problem patrons." In this
workshop, I will share "war stories" about these encounters of the worst
kind with humor, offer practical advice, talk about expectations, and swap
coping strategies (preventative, as well as "after the fact.") Attendees
will learn how to keep their self-esteem intact while maintaining their
"grace under fire."





Sheila Afnan-Manns, MS, MLIS
Director
Portland Area Library System (PORTALS)
PO Box 1151
Portland, OR   97207-1151
(503) 725-5992, phone
(503) 725-4524, fax