[Libs-Or] FW: Employment Opportunity
melissa.maloney at oregonstate.edu
Mon Apr 24 11:32:12 PDT 2006
> Library Technician 2
> Valley Library, Oregon State University
> Deadline: May 3, 2006
> Salary: $1773 - $2380/Monthly
> This position has been re-opened in order to expand the original
> applicant pool.
> MINIMUM QUALIFICATIONS
> Your OSU application form will be reviewed to verify that you meet the
> qualifications stated in this section. To receive credit, your
> application form must clearly show that you have:
> * One year of experience as a Library Technician which included filing
> and retrieval of library materials and contact with the public; OR
> * An equivalent combination of training and experience.
> Special requirements/preferences for this position include:
> * Effective communication and interpersonal skills - required
> * Demonstrated ability to manage multiple tasks, assign work, listen
> carefully, and ask pertinent questions - required
> * Ability to report on work activities - required
> * Demonstrated ability to work collaboratively with individuals and
> small groups - required
> * One year experience in an academic library public services position
> - preferred
> * Experience or training with spreadsheets, word processing and
> presentation software applications - preferred
> * Effective writing skills - preferred
> * Knowledge of OCLC, online catalogs, bibliographic and full-text
> databases and government documents - preferred
> * A demonstrable commitment to promoting and enhancing diversity -
> DUTIES AND RESPONSIBILITIES
> OSU Libraries provides services to students, faculty, and staff for
> their curricular, research, intellectual, and administrative
> activities and needs. This position functions within the Research
> Consulting and Innovative Services (RCIS) Department. The purpose of
> this position is to oversee the operations at the Information Commons
> reference desk in the evening and provide the RCIS faculty and staff
> with administrative support. Major duties include: answering
> research-related and technical questions in person and electronically;
> informing users and other public service points of problems or
> changes; completing and distributing patron suggestions, referrals and
> request forms to appropriate personnel; troubleshooting and reporting
> computer problems; maintaining the "Information Point" for library
> events and classroom schedule information; gathering and recording
> relevant statistics; updating and maintaining resources and files;
> updating and reference phone messaging systems to reflect variations
> in service hours; providing leadwork to student workers; performing
> security duties and assisting in clearing and closing the building;
> attending departmental meetings; communicating night shift public
> service needs and issues to the department head and assistant head;
> and providing administrative support and performing special projects
> as assigned.
> WORKING CONDITIONS
> Must be able to work under the following conditions with or without
> reasonable accommodation: working evenings and weekends including
> hours when general campus offices are closed; and occasional contact
> with unhappy or irate patrons.
> * Regular working schedule is: Sunday through Thursday from 4:30 p.m.
> to 1:30 a.m.
> APPLICATION PROCESS
> SUBMIT: 1) Oregon State University Employment Application form; and 2)
> Answers to essay questions.
> APPLICATIONS: You can get applications from Oregon State University,
> Employment Services, Office of Human Resources, in Corvallis or at web
> site http://oregonstate.edu/jobs. The mailing address for returning
> application materials is Oregon State University, Employment Services,
> 122 Kerr Administration, Corvallis, Oregon 97331-2132. Your
> application materials must arrive by the closing date. OSU cannot be
> responsible for material that is illegible or missing as a result of
> transmitting by FAX or which may be lost through the mail. If you fax
> your application materials, please call Human Resources to confirm the
> fax was received, and that no pages were missing. If you are need
> assistance completing the application form, you may call Oregon State
> University, Office of Human Resources, at (541) 737-3103 between 8:30
> a.m. and 4:30 p.m.
> YOU MUST ANSWER THE FOLLOWING QUESTIONS.
> Use a separate sheet of paper. Write down any work experience (paid or
> unpaid) and training that you have which is related to each question.
> Be sure that the jobs where you gained the experience you describe in
> your answers are listed in the Work History section of your
> application form. Applicants will be invited to interview based upon
> how closely their experience and training match the skills needed for
> this position.
> If there are several parts to a question, answer each part separately.
> Number your answers to agree with the question. Attach the answer
> sheet to your application. Your application will not be accepted if it
> is incomplete.
> ESSAY QUESTIONS:
> 1. Describe your experience working at a public service desk. Include:
> (a) the organization where you gained your experience; (b) your
> experience searching and interpreting information databases or online
> library catalogs; and (c) your experience using email, complex phone
> systems, word processing, HTML, spreadsheets and creating databases.
> Indicate the software you used, the functions you performed, and your
> level of responsibility. Be specific when describing your duties.
> 2. Describe your leadwork experience. Include: (a) the number of
> employees for whom you provided leadwork; (b) the types of duties the
> employees performed; and (c) your experience prioritizing workflow in
> a busy environment.
> 3. Describe your customer service experience. Include: (a) the types
> of services you provided; (b) the types of contact with the customers
> (in-person, email or by telephone); (c) your experience dealing with
> irate or distressed customers; (d) your experience working with
> diverse groups of customers; and (e) your experience explaining
> sensitive policies to customers or making independent decisions
> related to policies or procedures.
> OSU is an AA/EOE
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