[Libs-Or] public library telephone use-what's your policy?

[dan cawley]

our new library does not have a pay telephone.  the nearest land-line is across the street at the swimming pool.  it's not uncommon for patrons to request use of the library telephone.  
 
our unofficial policy is this:
 
we dial the number, hand over the receiver, and ask that the conversation be limited to 60 seconds.
 
there is disagreement among the staff if this is a service the public library should provide.
 
what is your policy on patron use of library telephones?  also, if you have a policy forbidding library telephone use, when do you make an exception?
 
we serve a population of around 7,000.  our old library was something out of mayberry r.f.d. we have a reputation of providing exceptional customer service.  however, the new facility is much, much busier and, consequently, we find the need to rethink some of our previous policies.
 
any and all input is appreciated...
 
dan cawley
seaside public library 
 


      
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