[Libs-Or] L-net Notable Transcript

[Emily Papagni]

Hello,

L-net, Oregon's Statewide Digital Reference Project
(http://www.oregonlibraries.net), recognizes Jessi Stinson at Eugene
Public Library for her high quality digital reference work while
staffing the service during October 2010. Jessi’s transcript is online
at http://www.oregonlibraries.net/notable.

In this transcript, Jessi works with a student who is researching the
traditions of the Ojibwa Indian tribe of North Dakota.  Not only does
she meet all of the criteria of L-net’s quality rubric, but she also
teaches the student how to search OSLIS and how to do an advanced
Google search.  Jessi’s demeanor is friendly, professional and
encouraging.  When the student says, “you don’t have to be all
professional like, be yourself if you want to,” she matches her tone
to the student’s and uses more informal language, emoticons, and chat
abbreviations to make the student feel comfortable.

The L-net Quality Team is impressed with Jessi’s reference interview,
her teaching skills, and her friendliness to the student.

As an expression of our appreciation, Jessi was presented with flowers
and a certificate.  Please join us in congratulating her!

The L-net Quality Team

Stephanie Debner, Portland Community College Library
Barbara O’Neill, Washington County Cooperative Library Services
Emily Papagni, Multnomah County Library