[Libs-Or] Gale Databases: errors - now resolved

[Arlene Weible]

Katie:
Thanks for alerting everyone to the service outage for the Gale databases on Tuesday. I received this notice from Gale support staff late yesterday.

"The issue that I previously reported on has been corrected and the Gale, Cengage Learning resources should be working at this time. Please let me know if you have any issues or hear of any continued issues with the resources and I will have that investigated for you. I am very sorry for any inconvenience this has caused ..."

If anyone is still experiencing any problems accessing Gale products, please contact me and I will work you and Gale support staff to help resolve any remaining issues.

--Arlene

Arlene Weible
Electronic Services Consultant
Oregon Federal Regional Depository Coordinator
Library Development Services
Oregon State Library
250 Winter St NE
Salem OR, 97301
503-378-5020
arlene.weible at state.or.us<mailto:arlene.weible at state.or.us>
http://www.oregon.gov/osl/LD/Pages/technology/sdlp/index.aspx






From: libs-or-bounces at listsmart.osl.state.or.us [mailto:libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Katherine Cunnion
Sent: Tuesday, April 02, 2013 2:34 PM
To: libs-or at listsmart.osl.state.or.us
Subject: [Libs-Or] Gale Databases: errors

Hi all,

On this sunny afternoon, we've been noticing some errors with our Gale links, and going to the Support area revealed the following (near the bottom of the page):

"Gale Database Outage<http://support.gale.com/gale/index.html>

We are currently experiencing a global service outage for all Gale databases. We have notified our development team and we are currently working on a resolution."

Thought you might like a heads up in case you noticed issues. Sorry if this is spam!

Best,

Katie Cunnion
Reference Librarian
Umpqua Community College
541.440.7681


________________________________
This email, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws and may also be confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing or otherwise disclosing this information in any manner. If you have received this email by mistake, please notify the sender of the error and then delete this email. Thank you for your cooperation.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/libs-or/attachments/20130403/bb5a3101/attachment.html>