[Libs-Or] Answerland Notable Transcript

Jcr jcr.foster at gmail.com
Mon Aug 5 12:43:45 PDT 2013

That would be Laura Baca, Emporia State University's ORV cohort! Woo-hoo! Way to go, Laura!

Sent from my iPhone

On Aug 5, 2013, at 2:00 PM, libs-or-request at listsmart.osl.state.or.us wrote:

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>   1. Answerland Notable Transcript Award (Emily PAPAGNI)
> ----------------------------------------------------------------------
> Message: 1
> Date: Mon, 5 Aug 2013 10:09:11 -0700
> From: Emily PAPAGNI <emilyp at multco.us>
> To: Libs-or <libs-or at listsmart.osl.state.or.us>,    L-net listserv
>    <L-Net at listsmart.osl.state.or.us>
> Subject: [Libs-Or] Answerland Notable Transcript Award
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>    <CAK0jCBHMSfQmyMr_9SXCoqH3a3KyxA9htt2O4L2hv6X8QFor_w at mail.gmail.com>
> Content-Type: text/plain; charset=windows-1252
> Hello,
> Answerland, Oregon's Statewide Virtual Reference service
> (http://www.answerland.org/), recognizes Laura Baca at Cedar Mill
> Community Library for her excellent virtual reference work while
> staffing the service in March 2013.
> Laura?s transcript is online at
> www.answerland.org/awards
> In this transcript, an out-of-state patron was looking for a local
> newspaper that might have an obituary for a family member who had died
> more than 10 years prior. The patron did not know where it was
> published, but knew the name of the deceased, the date of death, and
> the date the obituary ran. The patron also offered that the purpose of
> finding the obituary was to confirm birth siblings, as the patron was
> adopted. Laura asked if the patron had time to wait while she
> searched; within a few minutes, she had located the full obituary and
> pasted the text into the chat. This information was a genealogical
> discovery for the patron: three half-siblings and lots of nieces and
> nephews. The patron responded: ?This is wonderful information, thank
> you so much? You have made my upcoming holiday.?
> Lynne Erlandson, Head of Adult Services at Cedar Mill Community
> Library, brought this transcript to the Quality Team?s attention,
> partly because Laura received a follow-up card from the patron. On the
> outside, the card said: ?You make my world a better place.? On the
> inside, the patron said that this information had led her to
> connecting with her biological mother and ended her message by saying:
> ?I am very thankful for your kindness and willingness to assist me.
> This new journey will be exciting and very unique, not many people get
> this opportunity. Your random act of kindness has impacted my life in
> such a positive way, I cannot thank you enough!?
> The Quality Team is impressed with Laura?s excellent use of reference
> interview questions in this chat, which helped her move from the
> initial inquiry (?Do the local libraries keep local newspapers on file
> so if I was looking for a family obituary that was 10 years old I can
> find it in my local library??) to providing the full text of the
> specific obituary within a matter of minutes. When the patron offered
> some personal information, including the plans to use this new
> information, Laura responded warmly, but professionally, bringing the
> chat to a close with wishes for a good holiday and thanking the patron
> for the question.
> As an expression of our appreciation, Laura was presented with flowers
> and a certificate. Please join us in congratulating her!
> The Answerland Quality Team
> Stephanie Debner, Mt. Hood Community College Library,
> (Stephanie.Debner at mhcc.edu)
> Barbara O?Neill, Washington County Cooperative Library Services, (Retired)
> Emily Papagni, Multnomah County Library, (emilyp at multco.us)
> ------------------------------
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> End of Libs-Or Digest, Vol 126, Issue 5
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