[Libs-Or] [L-net] 10 years of L-net: what's next?

Thu Mar 21 13:32:18 PDT 2013

A ten year anniversary.  This is fabulous.  As someone who was there at the beginning, it’s been a pleasure to watch L-Net change, grow, and provide such a valuable service.  Caleb and Emily you deserve a loud round of applause from all of us for making this happen and keeping it running..
Ruth

Ruth Vondracek
Special Collections & Archives Research Center
Oregon State University Libraries
(541) 737-9273
Ruth.vondracek at oregonstate.edu<mailto:Ruth.vondracek at oregonstate.edu>

From: l-net-bounces at listsmart.osl.state.or.us [mailto:l-net-bounces at listsmart.osl.state.or.us] On Behalf Of Tina Hovekamp
Sent: Thursday, March 21, 2013 9:13 AM
To: Caleb TUCKER-RAYMOND; Emily Papagni (emilyp at multcolib.org)
Cc: MaryKay Dahlgreen; L-net Mailing List
Subject: Re: [L-net] [Libs-Or] 10 years of L-net: what's next?

Caleb and Emily, I also want to thank you personally for all the incredible work you have done to support our local libraries helping us offer chat reference service and providing endless training to librarians across the state.  I still remember the feeling of being so overwhelmed after that first two-day training a decade ago, wondering how I could ever learn to coordinate all those multiple windows on my screen to help anybody!  And I admit, I was actually dreading for quite a while those rings from patrons who had discover me behind the chat button!  But you made it easy for all of us.  With your willingness to experiment, train and push forward trying different software configurations and different cooperative efforts, always keeping an eye for best ways to support the vision of this project, you not only helped patrons realize that help is at their fingertips but also helped staff develop confidence that this technology can be used effectively to connect with these patrons.  So, thank you both for making chat such as easy tool to use for people on either side of this service, for your generous time training us and responding to our needs, for making the service so cost effective for our libraries (couldn't get cheaper for our local budgets, and I know I must thank the support of our State Library for this!), for connecting us as we serve individuals in each other’s districts.

-tina

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Tina M. Hovekamp, Ph.D. , Professor
Associate College Librarian, Information & Access Services
Barber Library
Central Oregon Community College
Bend, OR 97701
thovekamp at cocc.edu<mailto:thovekamp at cocc.edu>
Tel: (541) 383-7295
Fax:(541) 383-7507

From: l-net-bounces at listsmart.osl.state.or.us<mailto:l-net-bounces at listsmart.osl.state.or.us> [mailto:l-net-bounces at listsmart.osl.state.or.us] On Behalf Of paul addis
Sent: Wednesday, March 20, 2013 6:28 PM
To: Penny Hummel; 'Donna Reed'; Caleb TUCKER-RAYMOND; MaryKay Dahlgreen
Cc: libs-or at listsmart.osl.state.or.us<mailto:libs-or at listsmart.osl.state.or.us>; L-net Mailing List
Subject: Re: [L-net] [Libs-Or] 10 years of L-net: what's next?

I wanted to add to the praise and extend kudos to Caleb's partner, Emily Papagni. Emily and Caleb are truly dedicated to providing optimum reference services to all of Oregon's communities and more. They are a pleasure to work for and are always magically available to serve L-netters and patrons, don't think I've ever had to wait more than an hour or so for a response from them. I hope they continue to monitor this service well into the future.

Thanks,

Paul Addis, MLIS
L-net Volunteer
Library Assistant, Seaside Public Library

--- On Wed, 3/20/13, MaryKay Dahlgreen <marykay.dahlgreen at state.or.us<mailto:marykay.dahlgreen at state.or.us>> wrote:

From: MaryKay Dahlgreen <marykay.dahlgreen at state.or.us<mailto:marykay.dahlgreen at state.or.us>>
Subject: Re: [Libs-Or] 10 years of L-net: what's next?
To: "Penny Hummel" <hummelp at ci.canby.or.us<mailto:hummelp at ci.canby.or.us>>, "'Donna Reed'" <donna.reed at pcc.edu<mailto:donna.reed at pcc.edu>>, "Caleb TUCKER-RAYMOND" <calebt at multco.us<mailto:calebt at multco.us>>
Cc: "libs-or at listsmart.osl.state.or.us<mailto:libs-or at listsmart.osl.state.or.us>" <Libs-Or at listsmart.osl.state.or.us<mailto:Libs-Or at listsmart.osl.state.or.us>>, "L-net Mailing List" <L-Net at listsmart.osl.state.or.us<mailto:L-Net at listsmart.osl.state.or.us>>
Date: Wednesday, March 20, 2013, 4:51 PM

Absolutely!

MaryKay Dahlgreen

State Librarian

Oregon State Library

marykay.dahlgreen at state.or.us<mailto:marykay.dahlgreen at state.or.us>

503-378-4367

From: libs-or-bounces at listsmart.osl.state.or.us<mailto:libs-or-bounces at listsmart.osl.state.or.us> [mailto:libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Penny Hummel
Sent: Wednesday, March 20, 2013 2:10 PM
To: 'Donna Reed'; Caleb TUCKER-RAYMOND
Cc: libs-or at listsmart.osl.state.or.us<mailto:libs-or at listsmart.osl.state.or.us>; L-net Mailing List
Subject: Re: [Libs-Or] 10 years of L-net: what's next?

I second that!

Penny Hummel

President-Elect, Oregon Library Association, 2012-13

Director, Canby Public Library

292 N. Holly St.

Canby OR  97013

503.266.0650 (p)

503.266.1709 (f)

hummelp at ci.canby.or.us<mailto:hummelp at ci.canby.or.us>

Visit us online at www.canbylibrary.org<http://www.canbylibrary.org/>

From: libs-or-bounces at listsmart.osl.state.or.us<mailto:libs-or-bounces at listsmart.osl.state.or.us> [mailto:libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Donna Reed
Sent: Wednesday, March 20, 2013 2:09 PM
To: Caleb TUCKER-RAYMOND
Cc: libs-or at listsmart.osl.state.or.us<mailto:libs-or at listsmart.osl.state.or.us>; L-net Mailing List
Subject: Re: [Libs-Or] 10 years of L-net: what's next?

I would like to take a moment to thank Caleb for his vision and leadership on the LNet project!   Happy anniversary LNet.

Donna Reed

Director

Portland Community College

On Wed, Mar 20, 2013 at 2:00 PM, Caleb TUCKER-RAYMOND <calebt at multco.us<mailto:calebt at multco.us>> wrote:

Hello everybody

On April 16th 2013, we will celebrate L-net's 10th anniversary!

It would be impossible to thank everyone who has been involved, but let us say that we are grateful to have had the help of hundreds of Oregon library staff in answering over 230,000 questions since the service began.

After 10 years of letting everyone who lives, works or goes to school in Oregon connect to a librarian by live chat, email and text messaging, now is the perfect time to re-examine the purpose and goals of the program.

To start with:

What are Oregonian's reference and information service needs that can be addressed by Oregon libraries working together?

We need your help to find out.

The State Librarian wishes to convene a task force on the future of statewide cooperative reference services for Oregon libraries. The goal is to determine how Oregon libraries, working together, can best meet the information needs of all Oregonians with available resources.

WHEN:

An initial meeting will be held the week of April 15th.

The task force should report by August 16, 2013 and deliver an interim statement May 1, 2013 in order to mesh with current planning cycles at the Oregon State Library.

L-net (soon to be Answerland) is currently funded through June 2014 and will continue to be hosted at Multnomah County Library through June 2014. The future and structure of L-net and statewide cooperative reference services after June 2014 will be strongly influenced by this statewide conversation.

TO PARTICIPATE

To participate, contact MaryKay Dahlgreen, marykay.dahlgreen at state.or.us<mailto:marykay.dahlgreen at state.or.us>, briefly stating your interest by March 29, 2013.

SOME BACKGROUND:

L-net was created in response to the collective expression of need by Oregon’s library community.

In 2001, the Oregon Library Association’s Vision 2010 Committee wrote in “A Call to Action” (http://www.olaweb.org/assets/documents/olaq_7no3.pdf) that we should “Create a collaborative on-line reference service that is available 24 hours a day, 7 days a week.”

A year later, the Oregon State Library convened the Statewide E-Reference Task Force (http://web.archive.org/web/20041210213421/http://www.osl.state.or.us/home/libdev/eref/eref.htm<http://web.archive.org/web/20041210213421/http:/www.osl.state.or.us/home/libdev/eref/eref.htm>), which ulimately recommended the model that L-net uses today, including the use of LSTA funding to operate the program.

In 2010 OLA’s Vision 2020 Task Force included collaboration in their vision, stating, “In
 2020, 
Oregon 
librarians 
will 
rely 
on 
dynamic
 professional
 networks
 – 
local,
statewide
 and
 beyond
 – 

for 
resources,
 support
 and expertise” (http://www.olaweb.org/assets/documents/Vision_2020_FINAL.pdf)

L-net (www.oregonlibraries.net<http://www.oregonlibraries.net>) has been successful. The service has received over 35,000 questions by live chat, email and text messaging annually, and over 200 people working in 45 Oregon public, academic and special libraries contribute to the service regularly.

The Oregon State Library has a statutory responsibility to provide for statewide cooperative reference services as outlined in ORS 357.206 and 357.005 (2)(d). This has been reflected in the former Reference LINK program and now in L-net. Details of the current cooperative reference services are outlined in OAR 543 Div 60.

Thank you,

Caleb Tucker-Raymond

Statewide Reference Service Coordinator

Multnomah County Library

(503) 988-5438

calebt at multco.us<mailto:calebt at multco.us>

MaryKay Dahlgreen

State Librarian

Oregon State Library

marykay.dahlgreen at state.or.us<mailto:marykay.dahlgreen at state.or.us>

503-378-4367

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--
Donna Reed, PhD
Library Director
Portland Community College

p: 971.722.4497 | f: 971.722.8398
donna.reed at pcc.edu<mailto:donna.reed at pcc.edu>
http://www.pcc.edu/library/

________________________________

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Technical questions? Call 503-378-8800.

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