[Libs-Or] Magazines--alternatives to Ebsco

[Carol McGeehon]

We currently use Wolper as our subscription agency and have been pleased
with their customer service, renewal procedure, website and automated
check-in service.  We've been with them for 3 years.

Questions?  You can email me at clmcgeeh at co.douglas.or.us.


-----Original Message-----
From: libs-or-bounces at listsmart.osl.state.or.us
[mailto:libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Bob
Jones
Sent: Thursday, April 18, 2013 7:18 PM
To: Kelsey Sutton; libs-or at listsmart.osl.state.or.us
Subject: Re: [Libs-Or] Magazines--alternatives to Ebsco

My experience with Popular Subscription Service dates back at least 30
years, when I was at the Weatherford (TX) Public Library.  More recently
I used them here at the Milton-Freewater Public Library.

When Popular was based in Terre Haute, IN and managed by Adeline Stark
they were excellent.  Great discounts, great customer service.

HOWEVER, about four years ago they were acquired by the folks in
Michigan City and everything went downhill rapidly.  After two years we
stopped using them due to poor discounts and horrible customer service.

I do NOT recommend the current version of Popular Subscription Service
to anyone.

Questions?  You can e-mail me at bob.jones at milton-freewater-or.gov or
phone me at 541-938-8246

If anyone has a subscription agency they would highly recommend to
public libraries I'd love to hear about it!

-Bob Jones

________________________________________
From: libs-or-bounces at listsmart.osl.state.or.us
[libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Kelsey Sutton
[kelseyerinsutton at yahoo.com]
Sent: Thursday, April 18, 2013 6:47 PM
To: libs-or at listsmart.osl.state.or.us
Subject: [Libs-Or] Magazines--alternatives to Ebsco

Hello All,
It is time for our public library to renew our magazine subscriptions
for the year.  We currently use Ebsco to manage our approximately 200
subscriptions, mostly popular magazines.  Our library has been
dissatisfied with Ebsco customer service, so I decided to look around a
little bit for another company.  Are any of you using or familiar with
Popular Subscription Service based in Michigan City, Indiana?  Their
service has been great so far, but I'm a little worried that once I
commit to them the honeymoon will wear off and they will be just as
difficult to get a hold of.  If any of you have used this company in the
past, I would greatly appreciate any advice you can offer.

My Sincere Thanks!

Kelsey Sutton
Reference Librarian
Tillamook County Library
1716 Third St.
Tillamook OR 97141
503-842-4792
ksutton at co.tillamook.or.us

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