[Libs-Or] Notifications

Tue Nov 26 17:19:23 PST 2013

Our system automatically emails those patrons who have an email address: they get courtesy notices ("your items are due back in 2 days"), hold notifications, and overdue notices. If they don't have an email address, we have an automated phone system that calls to inform them of holds and overdues. The only thing we use mail for these days are overdues for those we can't get ahold of in other ways, and for the item replacement bill that gets sent out after an item's six weeks overdue. Going to the automated phone system has really saved us a lot of money in postage and a lot of time.

Kirsten Brodbeck-Kenney
Library Director
Driftwood Public Library
801 SW Hwy 101, #201
Lincoln City, OR 97367
541-996-1251 (desk)
541-921-5620 (cell)
541-996-1262 (fax)
www.driftwoodlib.org
>>> "Sandy M. Black" <smblack at co.douglas.or.us> 11/26/2013 1:00 PM >>>

Hello collective minds!

Our library currently notify patrons for holds by a calling system, plus by email and mail. We have made a decision to no longer send mail notices for holds. I am curious what types of notices are being sent by other libraries in the state. Are you calling patrons either by a calling system or the personal touch, using staff or volunteers? Are you only sending email? Please share your methods if you have time.

Thank you all.

Sandra Black
Circulation Supervisor
1409 NE Diamond Lake Blvd.
Roseburg, OR 97470
smblack at co.douglas.or.us

Phone: 541-440-4329
Fax:	 541-957-7798

If this is an unsolicited spam message, please click this link to report it: Report Spam
( http://gwava.lincolncity.org:49285/contents/spamreport.shtml?rptid=16430&srvid=195s08f) 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/libs-or/attachments/20131126/6701ea3e/attachment.html>