[Libs-Or] New Book at the State Library: Implementing an Inclusive Staffing Model for Today's Reference Services

[Arlene Weible]

The following title is available for interlibrary loan from the Oregon State Library.

[https://rowman.com/L/08/108/0810891298.jpg]
Nims, Julie K., Paula Storm, Robert Stevens. Implementing an Inclusive Staffing Model for Today's Reference Services: a Practical Guide for Librarians. Practical Guides for Librarians, no. 2. Rowman & Littlefield, 2014. ISBN: 978-0-8108-9128-9

Description
This book describes the step-by-step transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. Topics covered include:


  *   Recognizing that nearly all staff answer reference questions, but few are trained to do so
  *   documenting the necessity for a change in reference model
  *   gaining buy-in from all interested parties-librarians, non-MLS staff, and administrators
  *   determining the optimal staffing level
  *   creating training materials and schedules
  *   monitoring the quality of reference service
  *   supervising staff
  *   evaluating the new model using multiple methods

Table of Contents
See publisher's website<https://rowman.com/ISBN/9780810891296> for a detailed table of contents.

If you would like to request this or other materials from the Oregon State Library please use your library's established interlibrary loan process or send your full name, the name of your library, complete title information, shipping address, and a phone number to the document delivery department at library.request at state.or.us<mailto:library.request at state.or.us> or (fax) 503-588-7119. Items will be checked out to your library, not to you personally, for 4 weeks (print materials) or 2 weeks (videos). Materials will be delivered via mail or Orbis Cascade Alliance Courier, and you may return them the same way. Normally a single copy is purchased and is loaned on a first-come-first-serve basis. You may be put on a hold list for several weeks.

Be sure to check out our Library and Information Science (LIS) blog<http://osl-lis.blogspot.com/> to discover the most recent additions to our LIS collection and search our catalog<http://oregon.gov/OSL/index.shtml> for our complete holdings. The library science collection is meant to support the whole Oregon library community. Library Development welcomes your suggestions for acquisitions - see the blog for an input form or email us!

This collection is supported in whole by the Institute of Museum and Library Services through the Library Services and Technology Act, administered by the Oregon State Library.



Arlene Weible
Electronic Services Consultant
Oregon Federal Regional Depository Coordinator
Library Development Services
Oregon State Library
250 Winter St NE
Salem OR, 97301
503-378-5020
arlene.weible at state.or.us<mailto:arlene.weible at state.or.us>
http://www.oregon.gov/osl/LD/Pages/technology/sdlp/index.aspx



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