[Libs-Or] Secret Shopper

[Maureen Cole]

Hey everyone:
Anyone out there ever used a secret shopper, like retail stores typically do? If so, who? Did you give them instructions or specific questions to answer, things to look for?

OC Staff, if you are reading this-don't worry! Nothing's wrong. I just think it is a really cool idea that can give staff a completely different perspective. It's really hard to get out of our own viewpoint (with policies and processes too!) and fresh eyes can be a huge help.

Thanks!
Mo


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Maureen Cole
Library Director
mcole at orcity.org<mailto:mcole at orcity.org>
Oregon City Public Library
606 John Adams St.
Oregon City, Oregon 97045
503-657-8269 ext. 1010 Direct phone
503-657-3702 fax

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