[Libs-Or] when to call 911 for medical intervention when patron says no

[Maureen Cole]

Hi everyone:
Yesterday we had a situation in which a person, with a scary but according to her non-life-threatening medical condition, had what appeared to be a seizure; however, she requested that we not call an ambulance. That request went out the window when she appeared to be having trouble breathing. But it raised the very real question-when do you call for medical assistance against a patron's wishes?

Obviously, we all have to make judgement calls based on the information at hand. In addition to the person with the medical need, we have to think about the rest of the library. But, in your experience do you have any wisdom that helps quide you when this comes up? I believe all medical personnel would say call them immediately; what are your thoughts as a library employee charged with the safety of all patrons?

Thanks for your collective wisdom and feedback. Have a great weekend!
Mo

Maureen Cole
mcole at orcity.org<mailto:mcole at orcity.org>
Library Director
Oregon City Public Library
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Oregon City, Oregon 97045
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