[Libs-Or] Technology Assistance - How much is too much?

Dunham, Charles Charles.Dunham at corvallisoregon.gov
Wed Jan 6 15:54:19 PST 2016


We only offer technology help related to library services. We stray over the line sometimes, but this policy prevents us from going down a troubleshooting black hole.

Charles Dunham
541 766-6965
Adult Services Librarian
Corvallis-Benton County Public Library<http://cbcpl.net/>


From: Libs-Or [mailto:libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Aaron Novinger
Sent: Wednesday, January 06, 2016 3:48 PM
To: libs-or at listsmart.osl.state.or.us
Subject: [Libs-Or] Technology Assistance - How much is too much?

Hello!

When helping patrons with technology, where do you draw the line? Does your library have a policy, or does each staff member set their own limits?

Showing them how to download and use e-book apps is one thing, but what about things like...

installing free software, such as Adobe reader or an anti-virus?
walking them through system updates?
transferring pics from phone/tablet to cloud storage?

We're trying to teach them to fish, and there is a reason they aren't going to Geek Squad; however, complaints and perhaps liability issues could surface when working with patrons on their devices.

Do you set time limits, tell the patron you're "hands-off" prior to helping them, and is the service they receive consistent from staff member to staff member?

Looking forward to any advice you have.

Thank you,
Aaron

--

Aaron K. Novinger, SLIM '14

Emporia State University, Oregon Campus

anovinge at g.emporia.edu<mailto:anovinge at g.emporia.edu>


<mailto:anovinge at g.emporia.edu>[Please consider the environment before printing]



Disclaimer: This e-mail message may be a public record of the City of Corvallis. The contents may be subject to public disclosure under Oregon Public Records Law and subject to the State of Oregon Records Retention Schedules. (OAR:166.200.0200-405)
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://listsmart.osl.state.or.us/pipermail/libs-or/attachments/20160106/c96ef83d/attachment-0002.html>


More information about the Libs-Or mailing list