[Libs-Or] Report and follow-up on Library Support division’s customer satisfaction survey

[Katie Anderson]

Please excuse the cross-posting.



Hello,



Library Support & Development Services, a division of the State Library, is required to conduct a customer satisfaction survey annually. In April, many of you took an online survey to let us know how we are doing. Please read the report<http://www.oregon.gov/osl/LD/Documents/2017CustomerSatisfactionSurveyLibrarySupportOSL.pdf> on the results of that survey.



Based on the results, Library Support staff will take the following actions:

·         Our existing communication channels will remain the same for now.

·         Library Support staff will conduct a survey to find out when regional meetings for academic, public, and school library groups take place. Based on the results, a plan will be developed for Library Support staff to share information and offer consulting services at regional meetings, upon request.

·         Library Support staff will investigate the electronic payment process (ACH) that some LSTA and Ready to Read grantees use and improve it if possible.

·         Suggestions for improving the LSTA grant process will be provided to the new Data and Federal Programs Consultant when they are hired.

·         The State Library has started the process of updating the website. This is an agency-wide priority for the 2017-2018 fiscal year.

Please let my co-workers and me know if you have any questions. Our contact information<http://www.oregon.gov/osl/LD/Pages/contact_us_directory.aspx> is available on the State Library website.



Thanks,

Katie Anderson
Youth Services Consultant
katie.anderson at state.or.us<mailto:katie.anderson at state.or.us> | 503-378-2528 | www.oregon.gov/osl/ld<http://www.oregon.gov/osl/ld>
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