[Libs-Or] Patron accommodation question

Cindy Gibbon cindyg at multcolib.org
Tue Jan 29 13:17:24 PST 2019

We haven't had this one exactly, but here's my thinking.  ADA requires that
we make "reasonable accommodations" for people with disabilities.  Turning
off the wifi so that nobody else can use it is probably not "reasonable."
But maybe there is something else you can do for this patron that would be
a reasonable way to help her use the library.

I know you probably don't have legal counsel readily available to advise
you.  One piece of advice we have had from our counsel is to not go down
the rabbit hole of questioning whether this person's disability is "real."
Since ADA does not allow us to ask for any kind of certification of the
disability, that isn't helpful.  We just take the patron's word that they
have a disability and then try to determine what we can reasonably do.

I hope this is helpful!

*Cindy Gibbon*
*Director of Policy and Special Projects*
My schedule: Monday through Friday
Multnomah County Library

Pronouns:  She, her, hers

On Tue, Jan 29, 2019 at 12:50 PM Kari May <KMay at jcls.org> wrote:

> We have a patron with the following request:
> I suffer from a condition called Electro Hypersensitivity, also called
> microwave sickness. Many others also suffer from this condition (Alan
> DeBoer’s wife is one). When in the presence of a strong wifi signal, my
> symptoms of ringing in the ears (tinnitus) and headaches worsen.
> I am requesting there are days and times when wifi is turned off for
> people like me. I LOVE reading and have checked out many books from the
> library.
> Have any of you encountered similar requests? How would you handle this
> situation?
> *Kari May*
> Library Director
> Jackson County Library Services
> 205 S. Central Ave. Medford, OR 97501
> 541-774-6401
> [image: Jackson County Library Services Logo]
> Confidentiality Disclaimer
> The information contained in this email may be confidential and/or legally
> privileged. It has been sent for the sole use of the intended recipient(s).
> If the reader of this message is not an intended recipient, you are hereby
> notified that any unauthorized review, use, disclosure, dissemination,
> distribution, or copying of this communication, or any of its contents, is
> strictly prohibited. If you have received this communication in error,
> please reply to the sender and destroy all copies of the message. To
> contact us directly, send to postmaster at lsslibraries.com. Thank you.
[This email was encrypted for your privacy and security]
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://listsmart.osl.state.or.us/pipermail/libs-or/attachments/20190129/d6673ca7/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 10047 bytes
Desc: not available
URL: <http://listsmart.osl.state.or.us/pipermail/libs-or/attachments/20190129/d6673ca7/attachment.png>

More information about the Libs-Or mailing list