[Libs-Or] Job Posting: Computer Applications / User Support Specialist (Portland, OR)

[Stephanie Doig]

POSITION: Computer Applications / User Support Specialist
LOCATION: Portland State University Library, Portland, OR
POSTED: October 21, 2019, open until finalists identified

Located in Portland, Oregon, one of the nation's most livable cities,
Portland State has an innovative approach to education that combines
academic rigor in the classroom with field-based experiences through
internships and classroom projects with community partners. The
University's 50-acre downtown campus exhibits Portland State's commitment
to sustainability with green buildings, while many of the 211 bachelor's,
master's and doctoral degrees incorporate sustainability into the
curriculum. PSU's motto, "Let Knowledge Serve the City," inspires the
teaching and research of an accomplished faculty whose work and students
span the globe.

Position Summary

Support the Library’s end-user desktop environments, including Windows PC
and Macintosh computers; printer and peripheral equipment installations,
configurations, and troubleshooting; and otherwise assisting the Library
Technologies team as it manages the Library’s overall technological
operations. You will work closely with Library staff, colleagues in the
Office of Information Technology, and the campus community to meet the
evolving technology needs of Library users.


   -

   Desktop and Application Computing Support
   -

   Systems Administration and Maintenance
   -

   Server and Server-based Applications Support
   -

   Create and Update Documentation for Team
   -

   Professional Development and Team Participation



Key Cultural Competencies

   -

   Creates an environment that acknowledges, encourages and celebrates
   differences.
   -

   Functions and communicates effectively and respectfully within the
   context of varying beliefs, behaviors, orientations, identities and
   cultural backgrounds.
   -

   Seeks opportunities to gain experience working and collaborating in
   diverse, multicultural, and inclusive settings with a willingness to change
   for continual improvement
   -

   Adheres to all PSU’s policies including the policies on Prohibited
   Discrimination & Harassment and the Professional Standards of Conduct.



Required Qualifications

   -

   AA degree in computer science, information systems, educational
   technology, communications, or related fields or 2 years relevant work
   experience
   -

   Ability to provide superior customer service
   -

   Proven ability to work in a collaborative, technical, team oriented
   environment
   -

   Proven ability to communicate effectively with technical and
   non-technical staff
   -

   Experience providing desktop support for both Mac and PC
   -

   Ability to collaborate across departments to troubleshoot complex
   technical issues


Preferred Qualifications

   -

   Experience in an academic or library environment
   -

   Working knowledge of Windows Active Directory environments
   -

   Familiarity with ticket or incident tracking systems such as Spiceworks
   or Jira Service Desk
   -

   Experience using Windows and/or Mac imaging tools/techniques
   -

   Functional knowledge of networking concepts and experience configuring
   networked devices
   -

   Experience administering applications in a Windows and/or Linux
   environment


Compensation

The starting annual salary for this position will be between $48,000-$56,000.
The starting salary may be negotiable above this range, however, it will be
dependent upon the knowledge, experience, skills, and abilities of the
chosen candidate, the budget of the hiring department, and approval from
HR. PSU’s excellent benefits package includes 95% premium paid healthcare;
a generous retirement and vacation package; and reduced tuition rates for
employee, spouse or dependent at any of the Oregon Public Universities.

To Apply:

To apply, please create an account and apply through the Portland State
University career portal: https://jobs.hrc.pdx.edu/postings/31333

Posting will remain open until finalists are identified.

For those requiring a reasonable accommodation to apply: In compliance with
the Americans with Disabilities Act Amendments Act (ADAAA), if you have a
disability and would like to request an accommodation in order to apply for
a position with Portland State University, please call 503-725-4926 or
email askhrc at pdx.edu.



Portland State University is an Affirmative Action, Equal Opportunity
institution and welcomes applications from diverse candidates and
candidates who support diversity.
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