[Libs-Or] Issues logging into Gale Databases

[Ross Fuqua]

Hello Oregon library folk,
Just so everyone can benefit from the question Rose Peda just posted:
If you ever experience access or connectivity issues with the Gale/Cengage suite of statewide databases on an evening or weekend, or if you're otherwise unable to get immediate help from us at the State Library, please reach out to Gale/Cengage support directly using the contact info on this page:
https://www.galesupport.com/oregon/lookup.php
For more immediate access to the resources, you can also direct patrons (or library staff) to our Libraries of Oregon site (if you typically authenticate your patrons via your website, catalog, and/or with a library card): https://librariesoforegon.org/
This site will authenticate Oregon users based on geolocation, so please be aware that if you (or your patrons) are connected to the Internet through a VPN, the system might not recognize your device as being physically located within Oregon.

Cheers!

Ross Fuqua
Data & Federal Programs Consultant
503-378-5027 | oregon.gov/library/libraries<https://www.oregon.gov/library/libraries>
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From: Libs-Or [mailto:libs-or-bounces at omls.oregon.gov] On Behalf Of Rose Peda via Libs-Or
Sent: Friday, August 7, 2020 2:53 PM
To: Arlene Weible via Libs-Or <libs-or at omls.oregon.gov>
Subject: [Libs-Or] Issues logging into Gale Databases

Good afternoon Arlene
We're having issues logging into the Gale Databases.
https://galesupport.com/oregongeo/oos.php?db=ITKE&loc=oregon_sl&link=

When we put our Library Card number is the "password" we get a failure message.

Can you help?

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Rose Peda, MLS | Director

Public Library

City of Sweet Home

1101 13th Avenue

Sweet Home, OR 97386

p: 541-367-5007

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