[Libs-Or] Short Videos on Customer Service During COVID-19

[Darci Hanning]

Greetings!

The following videos are available from our colleagues in Wisconsin and I thought Oregon library staff would find them helpful:

Having Unpleasant Conversations (During a Pandemic): https://youtu.be/1bExfzVU3Lo
9 minutes

Communication Tips (While Wearing a Mask): https://youtu.be/B-YLLQ65YYU
8 minutes: I demo this while wearing a mask.

~~~~~~~~~~~~~~~~~~~~~~
Jamie Matczak
Education Consultant, WVLS
Continuing Education & Training Consultant, NWLS

Cheers,
Darci Hanning, MLIS
Public Library Consultant / CE Coordinator
https://libguides.osl.state.or.us/coronavirus

darci.hanning at state.or.us<mailto:darci.hanning at state.or.us> | 503-378-2527| www.oregon.gov/library<https://www.oregon.gov/library>
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