[Libs-Or] Curbside Service

[DAVID Emily]

  1.  Does your library provide this service? yes
  2.  How many days a week are you providing this service to your patrons? 6,  M-Sat
  3.  How many hours per day are you providing this service to your patrons? 2
  4.  How many patrons are you serving per day? 25-40
  5.  What is the average staff time that you have assigned to this service? Two staff people assigned. The person who pulls holds for the day, calls people who do not receive email notification to let them know that their holds are available, then acts as the runner taking items down to the parking lot (we are on the second floor) this shift is about 5 hours. Another person has a two hour shift, they manage the appointments and get the holds checked out. There is also one or two people that are answering phones and filling out the spread sheet for the pick-ups.
  6.  How many staff members do you have on site to provide this service? See above, but 3-4 staff

We have people come between 1-3pm each day after they have received notice that their holds are available. They call us when they arrive, or make prior arrangements if they don't have a cell phone. We have a spread sheet that is filled out as they arrive  - name, library card #, phone # make of car and curbside or trunk for leaving the bag of items. The spread sheets are erased after we gather the stats. The runner takes the bag of items down and finds the person/car that goes with the bag. We have a bookmark stapled to the bag that explains our quarantine procedure as well as the date/time that items were last touched by a staff member wearing a mask and gloves.


Emily David
Library and Museum Director
Springfield Public Library
225 5th Street
Springfield, OR 97477
541-726-2235
wheremindsgrow.org<http://wheremindsgrow.org/>
Springfield-Museum.com<http://www.springfield-museum.com/>

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From: Libs-Or [mailto:libs-or-bounces at omls.oregon.gov] On Behalf Of Kauffman, Lynn
Sent: Monday, June 29, 2020 10:01 AM
To: libs-or at omls.oregon.gov
Subject: [Libs-Or] Curbside Service

Hello,
Albany Public Library is providing curbside pick-up for library patrons.
I am looking to gather information regarding the following questions:

  1.  Does your library provide this service?
  2.  How many days a week are you providing this service to your patrons?
  3.  How many hours per day are you providing this service to your patrons?
  4.  How many patrons are you serving per day?
  5.  What is the average staff time that you have assigned to this service?
  6.  How many staff members do you have on site to provide this service?

Thank you for taking time the time to share your experiences.
Stay safe and stay well.
Sincerely,
Lynn Kauffman

[https://www.cityofalbany.net/images/stories/logos/library.png]

Lynn Kauffman
Librarian II
TECHNICAL SERVICES
541-791-0016 desk
Albany Public Library
City of Albany, Oregon
2450 14th Avenue SE, Albany, Oregon 97322
library.cityofalbany.net<http://library.cityofalbany.net/>









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