[MyOEBB] MyOEBB Open Enrollment-Next Steps Cleanup

[MyOEBB system updates]

Good Morning -

I hope this open enrollment season was successful for everyone.  I think this mandatory open enrollment was pretty successful.  As of the close of open enrollment, we had 63,178 newly saved enrollments in MyOEBB.  According to our data here at OEBB, under 1,500 members didn’t go in and complete enrollment.  We still have several Community Colleges actively in open enrollment today.  OEBB received thousands (we haven’t counted them yet) of emails and calls during this time. 😊

We now enter the clean-up portion of open enrollment, so I wanted to take this time to remind you of a few important guidelines noted below.  Please remember, we want to make sure everyone has the coverages they need, and our goal should be to work together on this common goal.


  *   Entities are able to fix open enrollment errors/issues using the open segment under Enrollment Management in the Admin Module through September 30th.  You do not have to use a QSC to fix any open enrollment errors/issues.  But, please use a QSC if the member is experiencing a QSC (marriage, birth, divorce, etc.).


  *   From October 1st to October 31st, entities are able to use the “Correcting Processing Errors” QSC to fix errors/issues.  Please make sure any open enrollment errors/issues are fixed to October 1, 2023 since that is the start of the plan year.


  *   Please do not send members to OEBB with open enrollment errors/issues at this time.  Please fix them on your end until October 31, 2023. Employees can send you an email, or use this form to notify you of any needed corrections:
https://www.oregon.gov/oha/OEBB/Forms/Open-Enrollment-Correction.pdf. Make sure you always have written documentation to support changes. Do not make changes based only on verbal instructions.


  *   OEBB will take appeals dealing with non-OE issues at any time of year.


  *   Open enrollment errors/issues brought to your attention starting November 1st should be sent to OEBB as an appeal.


  *   OEBB will be sending dental 12-month wait letters out to members (if this applies to them or one of their dependents) around September 25th.


  *   OEBB will also send letters to members early next week (1) if they did not complete open enrollment (so basically didn’t do anything in our system) or (2) if they did do open enrollment but didn’t have an active email for a daily communication.


  *   Please make sure your salaries are current so that any salary based plans (LTD, STD, etc.) will be calculated correctly.


  *   There will be a report deposited in each entity Document Management starting today. This report will show members who did their open enrollment but did not save their selections. This report will be deposited on September 16th, 23rd  and October 1st.


  *   You can also check daily for unsaved enrollments from the Home Page – Pending Action Items
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Thank you!

Linda Freeze
OEBB/PEBB Benefits Manager
Oregon Health Authority (OHA)
Health Policy and Analytics Division (HPA)
Oregon Educators Benefit Board (OEBB)
Public Employees’ Benefit Board (PEBB)
linda.freeze at oha.oregon.gov<mailto:Linda.freeze at dhsoha.state.or.us>
Cell: (503) 881-8740

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