[ORBITS-Users] Citrix update

[PETERSON Denver * CFO]

Orbits Users:

[cid:image001.jpg at 01CE8A0B.63902EF0]We have had a long few weeks with various system issue, yesterday the Citrix server crash and during the repair some additional patching and updates were applied to the web servers occurred. So the website https://inside.das.oregon.gov might look a little different, but all is well and we are back up and running. However a few of you are having problems with BAMPROD launching when you would click on the Orbits Icon       and nothing happens or you get asked to where to save launch.ica file.

[cid:image005.png at 01CE8A0B.63902EF0][cid:image007.png at 01CE8A0B.63902EF0]ONLY if you are having problem launching BAMPROD visit the following Citrix website http://receiver.citrix.com/Downloading.htm for the latest Citrix client. Depending on your version of windows and IE you will see either a pop-up or message across the bottom of the page. You should be able to download and install the new receiver and then access Orbits. If you're not able to download the receiver or visit the website just let me know and we can work with your IS staff to get this installed. Additional information on installing Citrix client is located on the SABR website Citrix Install Documentation<http://www.oregon.gov/DAS/CFO/docs/Publications/SABRS_Pubs/New_Citrix_install_instr.pdf>


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Next issue seems to be around Microsoft Internet Explorer 10 causing the Vacancy Saving and Citrix to misbehave. If you are running IE10 you will need to add https://dasapp.state.or.us  and https://inside.das.oregon.gov to your Trusted Sites, you might also need to lower the trusted site security level.

Trusted Sites is located on the IE tool bar under Tools.
Tools --> Internet options --> Security

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Click on Trusted Sites, then click on Sites and ADD https://dasapp.state.or.us and https://inside.das.oregon.gov to the list of trusted sites.

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[cid:image013.png at 01CE8A0B.63902EF0]Another thing you can try is enable compatibility mode. To enable Compatibility Mode click this Icon --> [cid:image019.jpg at 01CE8A0B.63902EF0]  it will turn light blue when it is enabled. You can find the icon on the address bar of IE9 and higher.

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I have also attached this email as a PDF file. I hope this information is helpful, any question just let me know and I will assist anyway I can.

Thanks

Denver Peterson, Orbits/PICS System Analyst
DAS, Chief Financial Office
http://www.oregon.gov/DAS/CFO/Pages/SABRSMainPage.aspx
(503) 378-2227

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