OSPS E-News ~ UPDATE: Delayed 05/01/15 Accelapay and First Tech Credit Union Direct Deposits

[Announcements from OSPS to the users of the Oregon State Payroll Application]

UPDATE sent on behalf of Treasury:

US Bank has confirmed that cardholders were not impacted by the system platform issue, and funds send to cards for settlement today (5/1/15) is available for cardholder use.

US Bank did report that their online portal is currently not reflecting the deposit made to cards this morning.   US Bank expects the online portal reporting issue will be resolved within the next 60 minutes.  As a result, you may have customers call this morning indicating that they do not see their deposit on their card via the online portal.

Please let me know if you have any questions or concerns.

Thanks,

Brady Coy
Banking Operations Manager
Oregon State Treasury | Finance Division


Matthew Riley, CPA
OSPS Application Analyst
DAS | Oregon Statewide Payroll Services
(503) 373-0254 - direct
(503) 378-3518 - fax
www.oregon.gov/das/egs/fbs/OSPS<http://www.oregon.gov/das/egs/fbs/OSPS>

From: RILEY Matthew * DAS
Sent: Friday, May 01, 2015 8:33 AM
To: 'osps-news at listsmart.osl.state.or.us'
Subject: Delayed 05/01/15 Accelapay and First Tech Credit Union Direct Deposits

Forwarded on behalf of Treasury:

________________________________
Treasury has received notification from US Bank that they are experiencing system platform problems this morning.  As a result, they are unable to verify if Accelapay transactions for settlement today (5/1/15) have been made available to cardholders.  US Bank is working to verify that funds are available on customer cards and will be providing an update shortly.  This issue doesn't necessarily indicate a cardholder impact, but US Bank wanted to make us aware that there could possibly be a funding delay this morning.

Please let me know if you receive communication from your cardholders indicating that their cards have not been funded with their 5/1/15 deposit.

Thank you,



[cid:image002.jpg at 01D083ED.F2F673F0]

Brady Coy

Banking Operations Manager

Oregon State Treasury | Finance Division









This message (including any attachments) may contain sensitive information intended for a specific individual and purpose.  If you are not the intended recipient, please notify me and delete this message immediately.

________________________________

You may direct communication about this issue to our Help Desk and we will forward it on to Treasury on your behalf.

On a similar, but unrelated note, a few employees who bank with First Tech Credit Union have contacted us to inquire why their direct deposit has not posted.  We have heard from an agency that First Tech is having issues posting the direct deposits, but should have it resolved before 10:00 am PDT.  If you have employees who bank with First Tech, and they are wondering where their deposit is, please have them contact their bank branch.

Thank you,

Matthew Riley, CPA
OSPS Application Analyst
DAS | Oregon Statewide Payroll Services
(503) 373-0254 - direct
(503) 378-3518 - fax
www.oregon.gov/das/egs/fbs/OSPS<http://www.oregon.gov/das/egs/fbs/OSPS>

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