[Reforma_or] Wilsonville hiring P/T children's Reference Librarian (w/ some programming) - CLOSES 12/8

[Gitlitz, Deborah]

Hey folks! We are looking to hire a 20-hour reference librarian in our children's department at Wilsonville.

They posted it on Libs-OR and elsewhere, but I hadn't realized the announcement didn't go out to REFORMA-Or, so please note, it closes THIS WEEKEND on December 8.

Our community would really benefit from someone with Spanish skills and Latinx/Hispanic cultural competency! Please consider applying.

Details at this link, and excerpted below.
https://www.governmentjobs.com/careers/wilsonville/jobs/2638078/reference-librarian?pagetype=jobOpportunitiesJobs

Reference Librarian
Salary
$24.17 - $30.82 Hourly
Location
Library - Wilsonville, OR
Job Type
Part-time
Department
Library
Job Number
2020-00012E
Closing
12/8/2019 11:59 PM Pacific

Position Overview

Serving the public and helping someone select the right material, all with a smile, is second nature to you. You are a tenacious researcher with an outgoing customer service attitude.  You are nimble with technology and a patient teacher.  You display a high level of cultural sensitivity and respect while providing resources and options, and can manage a high traffic reference desk.  You shine in the spotlight, and can perform for children's programs if called upon.

Is this you? Are you interested in joining an innovative, fun, values-focused team?  The Wilsonville Public Library is seeking a Reference librarians to staff the Youth Services Reference desk.  Submit your application materials today! Please ensure you complete all sections of the application and answer all supplemental questions. Do not use refer to resume in the application. Additional information regarding this position, including minimum qualifications and essential job functions, can be found in the job description below.
_________________________________________________________________________________

The Reference Librarian performs professional level reference and reader's advisory assistance to the community. The Reference Librarian will perform collection development and collection maintenance duties, and may develop programming for the Library or perform other duties in support of the Library's professional services to the public The Reference Librarian may be assigned to the Adult Services or to the Youth Services area.

The Reference Librarian reports to the Library Services Manager. The Adult Services Librarian or Youth Services Librarian will coordinate the work of the Reference Librarian.
Responsibilities

ESSENTIAL JOB FUNCTIONS
The following tasks are representative and are not to be considered all-inclusive.

Reference and Reader's Advisory
*         Interview customers to determine their specific information needs.
*         Assists customers with locating information and resources using local and online resources.
*         Assists customers with making reading and viewing choices based on interest.
*         Assists customers with technology, principally as needed to access library resources.
Collection Development
*         Identifies and orders material to serve customer needs using various selection and ordering tools.
*         Identifies old or unused material to be deleted from the collection, reordering replacement items as necessary.
*         Assist with the development of the Library's Collection Development Policy.
Programming
*         Develops and conduct library programs to groups of various ages.
*         Coordinate onsite events and serve as a point of contact for performers.
*         Helps develop marketing messages and promotional material for Library services.
Circulation
*         Maintain awareness of circulation desk volumes and assist as needed and available.
*         Registers new customers, checks materials in and out, places holds, and performs other routine circulation duties.
Technology Troubleshooting
*         Maintains working knowledge of library computing environment and countywide
*         library computer system.
*         Troubleshoots simple problems, calls in appropriate technical
Coordinate and perform other projects, functions, and tasks, as assigned.

Customer Service Standards for Employees:  These standards are to ensure the organization is focused on providing high quality service to the public and other employees.  Employees are expected to meet these standards as part of their job responsibilities.

Communication
*         Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
*         Gather necessary information to assist the customer.  Where possible, handle issues/questions/requests without transferring customer to someone else.
*         Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
*         Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
*         Address difficult or contentious issues in a constructive manner.
*         Be positive and enthusiastic when speaking with customers.

Respect
*         Be courteous and polite.
*         Treat customers with dignity and respect.
*         Understand customer's expectations and treat them as a priority.
*         Actively listen and give customer undivided attention.
*         Appreciate differing perspectives, opinions, and needs.
*         Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness
*         Provide prompt and reliable service.
*         Respond to phone/email as soon as possible.
*         Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
*         Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
*         Demonstrate a "can-do" approach.
*         Exhibit problem-solving skills leading to sound judgment and quality decisions.
Qualifications
Education & Experience: Master's in Library Science and one (1) year of experience
providing related professional library reference services;

- OR -

Any equivalent combination of education and related experience.

Licensing & Other Requirements: Requires a valid driver license.

Knowledge, Skills, & Abilities
*         Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
*         Knowledge of general library collection development and reference techniques and reader's advisory functions.
*         Knowledge of one or more subject specialties such as children's literature, business resources, genealogy and local history resources, medical resources, etc.
*         Skill using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
*         Skill identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
*         Ability to listen to and understand information and ideas presented through spoken words and sentences.
*         Ability to listen to and communicate effectively with patrons, individually or in groups.
*         Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others.
*         Ability to interpret the information needs of a diverse community.
*         Ability to perform for or teach adults or children effectively.
*         Ability to read and understand information and ideas presented in writing.
*         Ability to communicate information and ideas verbally and in writing so others will understand.
*         Foreign language competency may be required.
Additional Information
Work Environment: Job duties are generally performed in an indoor office setting with environmental controls. Shifts may vary depending on business need.

Physical Requirements: Frequent sitting; continuous talking and hearing both in person and over the phone; frequent keyboarding and repetitive motions of the hands/wrists; frequent walking and reaching; occasional lifting and/or carrying up to 40 pounds.

Cognitive Functions: The position incumbent works in a fast-paced office environment characterized by frequent deadlines, interruptions, and complex decision making processes. Work is performed with minimal direction and supervision. Work routinely requires independent judgment. The incumbent must be capable of working effectively with coworkers and members of the public. Concentration and focus are required to complete detail oriented tasks.

Tools/Equipment Used: General office equipment, including but not limited to: computer, printer, telephone, fax machine, and copy machine. Computer software including but not limited to: Library specific software and word-processing, spreadsheet, website, and database programs.



Deborah Gitlitz<mailto:gitlitz at wilsonvillelibrary.org>
Community Outreach Librarian |  Bibliotecaria comunitaria
Wilsonville Public Library<https://www.wilsonvillelibrary.org/lib/> |  Facebook<http://www.facebook.com/WilsonvilleLibrary/>

Co-Chair, Libros for Oregon<https://librosfororegon.wixsite.com/home>

Typical schedule Mon, Tues, Thurs
Pronouns: she/her
503.570.1582
[Description: Description: cid:image003.png at 01D27595.C68C8340]
Disclosure Notice: Messages to and from this e-mail address may be subject to the Oregon Public Records Law.

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