[Reforma_or] Please Post SPL Position Information
Hannah Bostrom
HBostrom at cityofsalem.net
Fri Jun 9 16:42:07 PDT 2023
Customer Experience Supervisor
Salary
$5,992.13 - $8,053.07 Monthly
Location
Salem, OR
Job Type
Fulltime-Career
Job Number
23-0307-05
Department
Library
Org
Library Admin Svcs
Opening Date
06/05/2023
Closing Date
6/26/2023 11:59 PM Pacific
* DESCRIPTION<https://www.governmentjobs.com/careers/cityofsalem/jobs/4051841/customer-experience-supervisor?pagetype=jobOpportunitiesJobs#details-info>
* BENEFITS<https://www.governmentjobs.com/careers/cityofsalem/jobs/4051841/customer-experience-supervisor?pagetype=jobOpportunitiesJobs#details-benefits>
* QUESTIONS<https://www.governmentjobs.com/careers/cityofsalem/jobs/4051841/customer-experience-supervisor?pagetype=jobOpportunitiesJobs#details-questions>
Job Summary
[Customer Experience Supervisor description image]
Make an impact:
Salem Public Library is seeking a highly collaborative individual as our new Customer Experience Supervisor. This role will be instrumental in working with the leadership team to create and implement a customer service philosophy that centers equity, diversity, inclusion and belonging in all patron interactions. The library is a welcoming space, valuing responsive service, adaptability, and community. This role will lead by example and have a great impact with delivering exceptional experiences with every single interaction, creating life-long library users.
The Customer Experience Supervisor in this position will need to be highly skilled in managing people, team building, process management, optimization of workflow, communication, and customer service. We are seeking a proactive individual who can help lead and guide change as we look to continually evolve our services with limited resources in order to position the library to sustainably serve our community.
What you will do:
This position works with the Circulation Supervisor to oversee circulation staff at both locations. This includes regular communication and consistency with individual staff members working a variety of schedules. You will continually monitor operations and adjust when needed. As the Customer Experience Supervisor in circulation, you will guide staff in all departments on processes and procedures such as creating library accounts, moving library materials, working with the automated materials handler, and filling holds for the new library locker system at the Main branch.
As a member of the leadership team, you will support daily library operations via "Person in Charge" rotations and actively communicate up, down, and across the organization. You will direct, develop, define, and conceptualize new ventures or approaches that will ultimately result in innovative or more effective services. You will collaborate with staff and management to integrate services, evaluate, and assess current levels of service and service needs.
Learn more about the Salem Public Library at: https://www.cityofsalem.net/community/library
What can we offer you for all your hard work?
* Medical, dental, and vision coverage for you and your family.
* Paid vacation and sick time in accordance with City policies.
* Competitive pay.
* Employer-paid PERS contribution of 6%.
* Opportunity for voluntary pre-tax contributions to a 457b account.
* Health care and dependent care flexible spending accounts.
* Voluntary long-term care.
* Employee wellness program.
* Employee assistance program.
* Employee health clinic.
* Position schedule is Tuesday through Saturday 8:30 a.m. to 5:00 p.m., with one evening.
What are the minimum qualifications?
* Must pass the pre-employment background check.
* Must pass a drug test (including marijuana).
* Must have an Oregon driver license and a driving record that meets the City of Salem's driving standards.
* Associate's degree from an accredited college or university in a related field to program assignment (i.e., library, business management, public service, etc.), and four years of supervisory experience in a related field, or any combination of education, experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
Additional information on job responsibilities:
* Analyze, research, develop and initiate project ideas as well as preparing project proposals.
* Prepare reports and develop recommendations on specific areas of library service.
* Coach and develop a positive and productive work environment and build relationships with both internal and external partners.
* Work with the Learning and Development supervisor and other library staff to create and deliver new training around customer service.
* Establish a collaborative and professional work environment with staff and stakeholders that concentrates on creativity, best practices and emulates an excellent level of customer service.
* Compile and analyze statistics pertaining to circulation.
* Investigate and develop plans for evolving services; recommend changes to existing procedures.
* Adhere to, support, and effectively implement City and Library policy, procedures, and values; and communicate them to staff and to patrons.
* Keeps abreast of current trends, technology, and new professional techniques; participates in the activities of professional and related organizations.
* Participate in establishing departmental policies with responsibility for interpreting those policies at the patron service level
* Manages delinquent accounts sent to collection agency, including dealing directly with patron disputes and questions.
* Respond to general questions and specific questions relating to library accounts.
* Count money, reconcile reports, and prepare deposits.
About us:
The City of Salem is the second largest City in the State of Oregon, located in the heart Willamette Valley, and is the capital city of Oregon with a population over 170,000. Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west. Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.
A full-service City, Salem has eight primary departments:
Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community and Urban Development. Several departments also have functional divisions within their department. The City has five labor unions and employs roughly 1,350 talented and dedicated staff members. The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department.
Where can I find out more about the position?
Go to the menu option for Class Specifications and search for Supervisor II or view by clicking here.<https://www.governmentjobs.com/careers/cityofsalem/classspecs/1482843?keywords=supervisor%20II&pagetype=classSpecifications>
How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.
To apply, click on the green "Apply" button to complete your application. Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards<https://www.governmentjobs.com/careers/cityofsalem/jobInterestCards/categories> - sign up today!
For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs<https://www.cityofsalem.net/government/jobs>.
Agency
City of Salem
Address
295 Church St. Suite 210
Salem, Oregon, 97301
Phone
503-589-2081
503-588-6162
Website
https://www.governmentjobs.com/careers/cityofsalem/jobs/4051841/customer-experience-supervisor?pagetype=jobOpportunitiesJobs
Hannah Bostrom
Librarian I she/her
City of Salem | Salem Public Library
585 Liberty St SE, Salem, OR 97301<https://www.google.com/maps/search/585+Liberty+St+SE,+Salem,+OR+97301?entry=gmail&source=g>
hbostrom at cityofsalem.net<mailto:hbostrom at cityofsalem.net> | 503-588-6124
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