[Treasury-News] Follow-Up on U.S. Bank Outage

[Brady Coy]

On August 3rd, U.S. Bank experienced a power outage, which caused a number of delays in the processing of transactions and reporting.  There may be situations where this service disruption caused Agencies, or perhaps your constituents or vendors, to experience adverse financial implications.   U.S. Bank is committed to addressing and resolving these situations. This may include overdrafts, late fees or other costs that would not have occurred with timely posting of transactions.

Constituent or Vendor Impacts
If your agency has a constituent or vendor that experienced a financial impact as a result of the delay in funding on August 3rd, please forward the following information to the bank contact specified below.

Required Information:
Name of Individual or Vendor
Contact Information
Note: Please do not send account or other personally identifiable information via unsecured e-mail.

Bank Contact: (Please do not post this contact information on your website.)
Sherry May
Fax: 651-466-8910
Email:  Sherry.may at usbank.com<mailto:Sherry.may at usbank.com>

US Bank will use the contact information that you provide to contact the constituent or vendor directly.  The bank will provide your impacted constituent or vendor with options for reimbursement.  Those impacted will need to be prepared to provide US Bank with a copy of reporting from their bank indicating the date and amount of any charge(s) incurred as a result of the delay.

Agency Impacts
Treasury will be the point of communication with U.S. Bank for any direct state agency impacts and requests for resolution.   If your agency has been directly impacted, please contact Edie Kessel at 503-373-1897 or edie.kessel at ost.state.or.us<mailto:edie.kessel at ost.state.or.us>  to coordinate resolution.





-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://omls.oregon.gov/pipermail/treasury-news/attachments/20100811/7414fdc1/attachment.html>