[Answerland] QuestionPoint Tip of the Week: Chat notifications

[Tamara Ottum]

Hi all,

{I'm starting a weekly discussion about a QuestionPoint topic. If you have ideas/suggestions, please send them my way!}

QuestionPoint has a few options for getting notified that there's a new chat patron. You can find these in the Chat window under Settings.

*        Flash based popup alert: This alert appears as a popup window in your browser. You must have the chat monitor as your top window to see this alert because it does not pop up in front of other windows and applications. I recommend NOT turning this on, because it can interfere during an existing chat session.

*        Browser based alerts: These include a sound and various flashing notifications in the browser title bar, tabbed interface (if you use tabs), and taskbar. Internet Explorer, Firefox, and Safari all provide some variation of flashing notification. Experiment with them to see if they give you sufficient notification of a new patron request.

*        Sound alerts: There are options to have sounds play once or repeatedly. These can be good to have setup if you are often away from the computer during chat.

Have other advice or info about alerts? Respond and tell us!

-Tamara

Tamara Ottum, Virtual Reference Librarian
Library Support & Development Services Division of the Oregon State Library
503-378-6506
tamara.ottum at state.or.us<mailto:tamara.ottum at state.or.us>
Ask me about Answerland<https://www.answerland.org/>!

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