[Answerland] FW: 1-3221461753: QuestionPoint down?
Senior, Heidi
senior at up.edu
Fri Dec 1 13:12:05 PST 2017
Hi everyone,
OCLC Support says QuestionPoint should be back up now, and I was able to log in and bring up UP's local Chat service.
Thanks,
Heidi
-----Original Message-----
From: OCLC Customer Support [mailto:support at oclc.org]
Sent: Friday, December 1, 2017 1:07 PM
To: Senior, Heidi <senior at up.edu>
Subject: RE: 1-3221461753: QuestionPoint down?
Hello Heidi,
Thank you for contacting OCLC Support. Yes, there was a short outage but it is back up now. Please check and make sure your functionality is OK now reply back and let me know?
Sincerely,
Jeff Henderson
Jeff Henderson
Senior Support Analyst
Customer Support Department
OCLC Inc.
email: support at oclc.org
phone: 800-848-5800 FREE
Don’t forget you can always submit and check on service requests at our online service center: https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.oclc.org%2Fen-US%2Fservicecenter.html&data=02%7C01%7Csenior%40up.edu%7C1d69815299a5432a7bfb08d538ff8a89%7Cea8f3949231c40b6a33f56873af96f87%7C0%7C0%7C636477592570007400&sdata=JU4SNlh8BMNaZIQBJux%2FGvKG3EbQ6XrKrjCmcxzeaIE%3D&reserved=0 > as well as view and maintain account information.
[THREAD ID:1-1H9Z5GL]
-----Original Message-----
From: senior at up.edu
Sent: 12/1/2017 02:19:23 PM
To: "support at oclc.org" <support at oclc.org>
Subject: 1-3221461753: QuestionPoint down?
Hi OCLC Tech Support,
We’ve just had QuestionPoint shut down on us during an “update” – even though the OCLC status page ( https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Foclc.service-now.com%2Fstatus&data=02%7C01%7Csenior%40up.edu%7C1d69815299a5432a7bfb08d538ff8a89%7Cea8f3949231c40b6a33f56873af96f87%7C0%7C0%7C636477592570007400&sdata=NiR6tJQqJDvunBcPlLXSAAcMFEte6hnIn0je2iJJkXg%3D&reserved=0) shows it’s up and that planned maintenance isn’t scheduled until tomorrow. Our Answerland coordinator’s out-of-office message directed me to you. Our local public library system also can’t access.
Thanks,
Heidi Senior
Heidi E. K. Senior
Reference/Instruction Librarian
Clark Library
University of Portland
Portland, OR 97203
senior at up.edu<>503.943.8037
ORCID: 0000-0001-5139-3092
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