[Answerland] FW: 1-3221461753: QuestionPoint down?

Senior, Heidi senior at up.edu
Fri Dec 1 13:12:05 PST 2017


Hi everyone,

OCLC Support says QuestionPoint should be back up now, and I was able to log in and bring up UP's local Chat service.

Thanks,

Heidi 

-----Original Message-----
From: OCLC Customer Support [mailto:support at oclc.org] 
Sent: Friday, December 1, 2017 1:07 PM
To: Senior, Heidi <senior at up.edu>
Subject: RE: 1-3221461753: QuestionPoint down?

Hello Heidi,

Thank you for contacting OCLC Support. Yes, there was a short outage but it is back up now. Please check and make sure your functionality is OK now reply back and let me know?

Sincerely,

Jeff Henderson

Jeff Henderson
Senior Support Analyst
Customer Support Department
OCLC Inc.
email: support at oclc.org
phone: 800-848-5800 FREE

Don’t forget you can always submit and check on service requests at our online service center:    https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.oclc.org%2Fen-US%2Fservicecenter.html&data=02%7C01%7Csenior%40up.edu%7C1d69815299a5432a7bfb08d538ff8a89%7Cea8f3949231c40b6a33f56873af96f87%7C0%7C0%7C636477592570007400&sdata=JU4SNlh8BMNaZIQBJux%2FGvKG3EbQ6XrKrjCmcxzeaIE%3D&reserved=0 > as well as view and maintain account information.

[THREAD ID:1-1H9Z5GL]



-----Original Message-----

From:  senior at up.edu
Sent:  12/1/2017 02:19:23 PM
To:  "support at oclc.org" <support at oclc.org>
Subject:  1-3221461753:  QuestionPoint down?

Hi OCLC Tech Support,

 

We’ve just had QuestionPoint shut down on us during an “update” – even though the OCLC status page ( https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Foclc.service-now.com%2Fstatus&data=02%7C01%7Csenior%40up.edu%7C1d69815299a5432a7bfb08d538ff8a89%7Cea8f3949231c40b6a33f56873af96f87%7C0%7C0%7C636477592570007400&sdata=NiR6tJQqJDvunBcPlLXSAAcMFEte6hnIn0je2iJJkXg%3D&reserved=0) shows it’s up and that planned maintenance isn’t scheduled until tomorrow. Our Answerland coordinator’s out-of-office message directed me to you. Our local public library  system also can’t access.

 

Thanks,

 

Heidi Senior

 

 

Heidi E. K. Senior

Reference/Instruction Librarian

Clark Library

University of Portland

Portland, OR 97203

senior at up.edu<>503.943.8037

ORCID: 0000-0001-5139-3092

 

 



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