[Answerland] QP issues related to HTTPS upgrade

[Emily PAPAGNI]

If this fix is likely to be installed tonight, does that mean that chat
will be unavailable during the install?

Emily

Emily Papagni
Reference Librarian
Multnomah County Library
Central Library
Sunday-Thursday
503.988.5123, x24894





On Thu, Oct 18, 2018 at 2:34 PM Tamara Ottum <tamara.ottum at state.or.us>
wrote:

> Click With Care -
> [image: Click With Care]
>
> Latest from OCLC:
>
>
>
> Thank you for continuing to share your issues with QuestionPoint chat.
> Your examples helped us diagnose the problem and plan its resolution.
>
>
>
> OCLC has identified a fix for the recent chat issues and is currently
> testing software changes to confirm.  Upon completion of this testing, we
> will install a software update as soon as possible, likely tonight.
>
>
>
> Thanks for your patience as we developed a solution to the chat issues.
>
>
>
> *From:* Answerland [mailto:answerland-bounces at listsmart.osl.state.or.us] *On
> Behalf Of *Tamara Ottum
> *Sent:* Wednesday, October 17, 2018 1:47 PM
> *To:* answerland at listsmart.osl.state.or.us
> *Subject:* [Answerland] QP issues related to HTTPS upgrade
>
>
>
> Hi all,
>
>
>
> Since the HTTPS upgrade QuestionPoint has been experiencing several
> issues, including:
>
> ·       Update...still waiting message (i.e. chat monitor freezing)
>
> ·       Patron practice chat form not working, even when separate
> browsers and/or incognito browsers are in place.
>
> ·       This message when trying to go back to the My QuestionPoint
> Homepage:
>
> *QPHTTP.QPDataArray[70].response={*
>
> *type:4,*
>
> *status:404,*
>
> *msg:'Invalid Session'};*
>
> *QPHTTP.accept(QPHTTP.QPDataArray[70].response);*
>
> ·       This message in the practice or live chat form after submitting
> in a chat question:  "Hello, Library Patron. We are currently not available
> to chat. Please see our Web page for our regularly scheduled hours and for
> other options for contacting us.You also can submit your question directly
> to a librarian from this form:"
>
> ·       No response from the 24/7 Cooperative when customers use a
> Qwidget.
>
> ·       Unable to submit a Support ticket through the QP interface.
>
>
>
> I have been told the OCLC development team is working on it. I will keep
> you posted on what I hear. Please report any issues you experience to me so
> I can pass them along.
>
>
>
> -Tamara
>
>
>
> *Tamara Ottum*
>
> Answerland Coordinator
>
> answerland.org
>
> State Library of Oregon | Library Support & Development Services
>
> tamara.ottum at state.or.us | 503-378-6506 <%20(503)%20378-6506> |
> www.oregon.gov/library
>
>
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